Business VoIP providers can offer all the calling features of a traditional PBX service and more, enabled by Internet connectivity and cloud hosting. When new features are developed, or existing features are upgraded, they’re moved onto the system seamlessly without the need for a location visit by the phone vendor. Business VoIP also gives you control of your system through online admin portals – so adding features, adjusting settings or checking system analytics are only a click away. And when you’re away from the office, you can still gain full access to system features wherever you are.
With traditional phone technology, feature sets can be limited compared with those of many business VoIP providers whose features are delivered via a cloud-based, software-centric architecture. Traditional PBX systems do offer some advanced features, which may require specific add-ons or integrations to access. But unlike with hosted VoIP solutions, businesses often pay their traditional PBX providers for feature installations or upgrades, ongoing system maintenance, and increased capacity as the business grows. Also, while business mobile solutions are available, they typically don’t integrate within the company’s phone system so they function as a separate account. Traditional POTS don’t provide business calling feature sets.