In the business VoIP environment, mobile devices can be made to be just another end point within the same phone system, sharing many of the same system features. And mobile applications are free for customers to download. Calls generated on the business mobile app are recognized on caller ID as calls from the business, allowing a professional business presence for all employees. Employees get seamless access to the business phone system on their mobile devices wherever they are – allowing an easy BYOD (bring your own device) policy where employees can keep their business and personal accounts separate on the same device.
Of course, anyone can use a mobile phone outside of the office, but traditionally, it is not integrated with the office business phone system and caller ID reveals your personal mobile number when making calls. Therefore, many employees maintain a separate office and mobile line to allow them to work remotely. Also, since this separate business mobile line requires an additional cost for the employer, many companies will limit the number of employees assigned a mobile account. Still others will opt to have employees use their personal phone accounts to conduct business on the go.