Have you found yourself wondering what VoIP is? Maybe you’re still unsure of the concept of Cloud PBX, or how a phone system could be based in a cloud. We understand. At Vonage Business, we aim to ensure you’re completely comfortable regarding about our products and services so you can make an informed choice that’s right for you and your business. Though changing your phone system can seem like a huge task, Vonage Business strives to ensure it’s an easy process. From simple questions on the basics all the way to the more complex system questions, we’ve got you covered.

Can’t find your question below? Need something else? Feel free to give us a call at 1-844-819-5027 for a no-hassle, friendly conversation about how our cloud-hosted business VoIP solution is built to work for your business. You can also fill out the form to the right and one of Vonage’s representatives will be glad to assist you.

VoIP Academy

What is VoIP?

Voice over Internet Protocol (VoIP) is a technology that enables voice transmissions to travel over the Internet, rather than over traditional phone lines. Speech is converted to packets of voice data which are sent. Are you interested in learning more about VoIP and how it can empower your business phone system, visit our Education Center.

What is the difference between analog and VoIP phones?

Analog telephones communicate with one another over traditional copper wires while VoIP phones transfer information via the internet over a broadband internet connection to another phone where the stream of voice data is reassembled into its original form.

How do you make calls over a VoIP connection?

The same way you would with an ordinary telephone. The only difference is that you use an IP phone that is plugged into an Ethernet connection instead of a phone jack because the call is made digitally over the internet.

The Benefits

What are the benefits of VoIP?

VoIP is much less expensive than traditional phone service, especially in cases of heavy long distance or international calling. It is also far more versatile than analog telephony with features such as voicemail-to-email, find-me/follow-me and simultaneous ring that can be managed from an online interface.

Why should I choose VoIP phone service?

Cloud-hosted VoIP telephone solutions were made to partner with business. Not only is VoIP a great way to reduce your bill, it can also provide your company with a range of features that can enhance your customer’s experience and boost productivity. VoIP also makes a great fit for growing businesses, as adding new lines, features and extensions is as easy as clicking a button. Want to know more about why VoIP is the right choice for your business? Visit our Education Center for more information.

What are the benefits of Vonage Business?

At Vonage Business, we know that selecting the right business VoIP provider is important for your company. When you sign up with us, you’ll get a reliable service that’s loaded with features all for a price that can save you up to 30% off over a traditional phone line. Gone are the days of the closet full of wires and waiting around for the phone company to install upgrades. By using the Vonage Cloud, you’ll have access to new features as they come out, and can add phone lines with the click of your mouse. Vonage Business can keep up with the demands of your growing company — and that’s just smart business.


Is there a conference calling feature for larger groups?

If you regularly find yourself using a third party for conference calls, then Vonage Business’s Conference Bridge feature can save your business both time and money. Easily configured from your Vonage cloud PBX, this service has a dedicated number, is password protected and has no per-minute fees. You can host conference calls of up to 30 people without having to plan ahead or work through another provider.

What is Unified Inbox?

Unified Inbox is one of the many features that comes standard with all Vonage Business plans. With this feature, you can easily and seamlessly manage your voice, paperless fax and email messages from one single inbox in your email client.

Do you have call groups?

Yes. We have a Call Groups feature that rings multiple extensions simultaneously. Call groups allow you to create virtual departments within your organization.

Can I forward calls to my mobile device?

Yes, our service will allow you to forward calls to your mobile device or any other phone number. This is a simple yet powerful tool that every employee can control from their mobile app or portal.

Can I have a professionally recorded business phone greeting?

Yes, you can record any greeting and upload it to your account as a .wav or MP3 file at any time. Make a professional first impression with our virtual receptionist.

Do I really need all of the features that Vonage Business offers?

Maybe, maybe not. Use whatever you need, and any unused features will still be available should your business requirements change in the future. Get familiar with all our features so you can choose what is best for your company.

Do you offer conference call options?

Yes, every extension comes with 3-way calling included. A conference bridge for up to 30 callers is available as an additional feature.

Do you support 911 emergency services?

It is a common misconception that VoIP-based business phone systems are not able to support emergency services. Vonage Business is fully compliant with all 911 emergency service regulations, meaning you can rest assured that you’re able to contact emergency assistance should you need to.

Does Vonage Business support extension dialing?

Yes, Vonage Business does support extension dialing. Take a moment to learn more about hosting multiple devices on one extension and virtual extensions and how they can benefit your business.

How do I learn more about Vonage Business features?

When you sign up for Vonage Business, your cloud-hosted business VoIP phone service comes with a suite of over 40 included features. By learning more about them, you can get the most out of your new phone system. Visit our Features page, which can give you a full run-down of all of our standard features, as well as information on our add-on features. Alternatively, you can also download an info sheet on all of our features here.

How do I check my voicemail?

With the Vonage Business cloud-hosted phone system, you have several options for how you can check your voicemail and messages:

  • Directly from your IP phone.
  • By calling in remotely and entering your PIN.
  • By email though voicemail-to-email.
  • Through visual voicemail in the online interface.

You can learn more about how our voicemail feature works by visiting the voicemail page in the features section.

Software & Equipment

What kind of phones are compatible for BYOD (Bring Your Own Device)?

If you are looking to Bring Your Own Device (BYOD) to your Vonage Business phone system, the phone must be a SIP (Session Initiated Protocol) capable phone. Not sure if your phone is SIP-enabled? Take a look at the full list of compatible phones on our Support Site page.

Do I need a phone line or special equipment to make this work?

Starting your service with Vonage is easy, but it does require high-speed internet access, router, modem and compatible phone. If you’re unsure if your internet speed is appropriate, you can use our simple tool to determine if you’re ready to go. To learn more about getting started with Vonage, take a moment to read some of the articles in the Education Center, or contact one of our representatives who will be happy to answer any questions you might have.

What software do I need to install?

Absolutely none. Vonage Business hosts the business phone solution for you, so there isn’t a traditional installation like you have with traditional phone providers. It’s a plug-and-play system, so your phones come pre-configured to work on the system — and you simply plug them into your high-speed Internet connection when you’re. Additionally, our service is entirely web-based (hosted in the Vonage Cloud) and can be accessed from any Internet browser.


How much does service with Vonage Business cost?

Vonage Business offers a range of plans that allow you to build the best plan to suit the needs of your business. Unlimited national calling extensions start at $39.99 per month. In order to find the best plan for your business, get in touch with one of our representatives for a custom plan. They’ll be happy to show you how you can save over 30% on your business phone costs.

What extra charges can I expect each month?

Vonage Business has multiple business VoIP phone plans to suit both your needs and budget. One of our most popular is the Unlimited Extensions plan, which features one low-cost flat rate per extension for unlimited calling in the US and Canada. Alternatively, some of our customers prefer our Metered Extensions plan, which also incurs a small per minute charge. No matter what plan you select, most of our customers save 30% or more* on their business phone charges by moving to the Vonage Cloud.

If you’d like to know more about our cloud-hosted business phone solution, please get in touch with one of our helpful representatives by calling 1-844-819-5027. They will be glad to outline plan details, helpful features and how moving to VoIP can help power your business.

What are the different payment options?

Vonage Business’s Billing Portal allows customers to set up and arrange payments for their account through either a credit or debit card online. You can also track payments, see statements and manage the features and services you’re signed up for. Should you ever have a question about your bill, you can easily connect with one of our representatives by calling 1-866-901-0242 Monday through Friday from 9am – 9pm EST.

What is your per-minute pricing?

Vonage Business has several different pricing plans to fit your business. Selecting the correct one for you depends on your level of usage, number of users and other factors. For example, our Build Your Own plan features a low-cost monthly rate for business VoIP service, whereas our Metered Extensions offers a low monthly rate with an additional per minute charge, making it ideal for less frequently used lines. Finding the right plan for your business can help you save up to 30% or more*. Get in touch with one of our friendly representatives today at 1-844-819-5027 to learn more about how our business VoIP system might work best for you.

Are there charges for checking Vonage Business voicemails?

No.  Actually, you can check messages from anywhere with the Vonage Business Mobile App for iPhone and Android.

What kind of commitment do I have to make to Vonage Business?

Our customers are usually surprised to find out that Vonage Business requires no annual contracts for our cloud-based business VoIP system. We think it makes great business sense, particularly for our customers who are making the switch from a traditional copper-wire phone service where lengthy and expensive contracts are the order of the day. You can read more about the benefits of no annual contracts for business phone service by visiting our blog, 4 Reasons ‘No Annual Contract Service’ Works With Our Business Phone System. Additionally, if you’d like to speak to one of our representatives for a no-hassle discussion on how moving to the Vonage Cloud can work for your business, simply call 1-844-819-5027

Do you offer equipment leasing?

Vonage Business does not offer an equipment leasing program at this time. However, we do offer a range of phones to meet the needs of your company. Please get in touch with one of our friendly representatives who will be happy to go through the costs with you.


How do I cancel my service with Vonage Business?

We understand that your business phone needs may change over time. However, before you cancel your service, we encourage you to call 1-866-901-0242 speak to one of the helpful representatives to see how Vonage Business might be able to assist you. To learn more about cancellations, see our Terms of Service page, or you can visit our cancellation form.

What kind of support services does Vonage Business offer?

At Vonage Business, we know having access to live support when you need it is a big concern when you’re working with your phone system. Our Customer Service team

is there to support you every step of the way, whether it’s a question about your bill or even a query on how to set up a new feature.

How do I reach customer support for Vonage Business?

Vonage Customer Support is available to answer your questions or address your technical support concerns.

  • Customer self-service support is available 24/7 at Support Home.
  • Webinars and Self-Paced eLearn Training Sessions are available for Online Training.
  • Sign in to your Online Account at any time to access and manage your account.
  • Team members can assist you weekdays from 8am – 11pm EST at 1-866-901-0242.

About Vonage Business

Who is Vonage Business?

Since 2006, Vonage Business been the leading VoIP service provider focused on delivering premium quality business phone service to growing companies. While the basic dial tone is the core of our offering, we also develop and deliver innovative integration and features to help you work smarter. You can read more about us here, including press releases, our blog or learn more about our excellent customer service team.

How do I know that Vonage Business is a good choice for my business?

Any small-to-mid-sized business with broadband access that is looking for an affordable, flexible and reliable phone system and service a perfect fit for Vonage Business. We see ourselves as a partner to helping your business to grow and we’re passionate about what we do. Don’t believe us? Take a look through our Customer Success Stories, or watch our customer service team in action. At Vonage Business, we truly believe that your success is our success.

What makes Vonage Business different from other VoIP providers?

When you’re comparing VoIP providers, it can sometimes be difficult to tell what makes one company truly stand out from another. However, at Vonage Business, we’ve been the fastest-growing provider year after year, and we have an award-winning phone service that we’ve built ourselves from the ground up. We’re also a big believer in giving you the support you need with your VoIP phone service to ensure your company’s success. Want to know more? Take a look at our Education Center for more information, or get in touch with one of our representatives who will be happy to answer any questions you might have.

How does Vonage Business compare with residential VoIP services?

Residential VoIP service providers offer simple inbound/outbound calling connectivity typically through the use of analog telephone adapters (ATAs). Vonage Business provides business-grade phone service through the use of IP (internet protocol) phones along with robust phone system functionality, giving both you and your customers a better experience. If you are looking for residential VoIP information, please visit Vonage.com.

Set Up

Does Vonage have internet?

No, we are not an Internet Service Provider (ISP). We are a hosted phone service provider which means that once you have a high-speed Internet connection at your office, our system will work directly with your Internet to make and receive calls.

How many business phone lines do I get with your service?

Instead of having shared phone “lines,” each phone is an extension within the phone system that also comes with its own direct phone number. New accounts can start as small as a single extension and grow indefinitely. Check out the benefits of having a VoIP multi-line phone system.

Will my phone service be interrupted when I switch to Vonage Business?

No. Vonage Business understands that your phones are the lifeblood of your business, so we take every precaution possible to ensure porting your phone numbers from your current provider to Vonage is a smooth and seamless transition. Vonage also provides an Onboarding Team and comprehensive support website to each new customer.

Does Vonage Business have a porting feature?

Yes. Porting your both your normal business numbers and toll free numbers to Vonage Business may take up to 20 business days, but it will be completed without any service interruptions.

Can I choose my own vanity number?

Vonage Business does not offer vanity numbers directly, but we do have partnerships with several companies that offer this service.

Do I own my number? Can I keep my number if I cancel?

Yes, you can take any phone number with you to a new provider should you choose to leave Vonage Business.

What do I need to use Vonage Business’s hosted PBX?

Though the technology is cutting edge, the installation of your new VoIP business phone is actually very easy. All you need is a high speed internet connection and an IP phone. Soft Phones can also be used in conjunction with a headset and a computer. Vonage Business’s service is cloud-hosted, meaning gone are the days of closets full of equipment. Everything you need for your business phone is hosted in the cloud.

Does Vonage Business’s hosted PBX replace my phone system?

When you switch your business phone system to Vonage, you’ll be replacing your old, outdated equipment with latest in VoIP technology. This can free up valuable space in your office by removing the “closet full of wires” and bulky systems. Your new phone system will also give you access to a range of business-class features and mobile capabilities, allowing you more options on how you run your business.

How much Internet bandwidth do I need?

When you switch to a VoIP solution for your business phone, you will need to ensure that your Internet connection can handle the amount of traffic appropriately. Each active call with Vonage Business requires approximately 64 kbps up/down of bandwidth from a DSL, Cable, T1 or Fiber broadband connection. If you’d like to know more, try reading our article on installation or speak to a representative today who will be happy to answer your questions.

How much technical skill is required to set up and use the service?

You don’t have to be a tech specialist to switch your business phone to VoIP — in fact, you really don’t need any technical experience at all. Your new IP phones arrive ready to make and receive calls, creating a true “plug and play” solution right out of the box. The account settings can easily be administered from our user-friendly online interface. Click here to read more about installing and using; the Vonage Business service.

Do you support physical fax machines?

No. Vonage Business supports a paperless fax-to-email/email-to-fax solution. This virtual, paperless fax solution is quick, easy and eliminates the need for expensive toner cartridges and clunky machines. Take a moment to read about our virtual fax solution and how it could benefit your business.

Phone Plans

How do I add or use additional business phone features?

Our robust suite of 40+ features comes standard with our phone service, giving you a great range and variety of business phone features. However, Vonage does offer additional features to help empower your business such as call recording, Conference Bridges for up to 30 participants, or even toll-free numbers. Visit our features page to learn more.

If I begin with one business phone plan, am I locked into it?

No. You can upgrade your plan when you need to, depending on what your business requires. Simply find which plan suits you best and speak to one of our friendly representatives.

What kind of business phone contracts do these plans require?

None. One of the best things about working with Vonage Business is our No Annual Contracts policy. While some other providers may want to lock you into a lengthy contract, or even charge you to leave a contract you no longer want, we don’t feel that helps to foster your success as a company. You can read more about our No Annual Contracts in our Education Center.

Why should I choose Vonage Business over other Business VoIP providers?

There are a lot of business VoIP providers out there that might be able to meet your basic needs. However, if you want to easily grow and scale your business with powerful features and excellent resources available to help you, Vonage Business is the clear choice. After all, we believe that our success relies on your success.

Do you have Vonage Business reviews about your features and plans?

As the fastest growing business VoIP provider, we’ve got over 400,000 business users who can tell you why they’re glad they switched to Vonage. Take a look at our Customer Success Stories to watch videos and read business reviews from just a few of our clients that have chosen to work with us, why they made the switch and discuss the features they love and use everyday.