As your company shifts away from on-premise solutions and opts for cloud migration to virtual PBX systems and other offsite solutions, it’s understandable that some IT pros might feel anxious. But if the question is, “What’s left for tech experts when everything is outsourced?” — the reassuring answer is: Plenty!
The fact is that nothing runs without the expertise of dedicated and experienced staff. This is particularly relevant for corporate IT pros both during and after cloud migrations. Think of if as the new tech normal, as organizations look to their staff IT experts to navigate successfyully. Here’s a look at the changing role of IT pros:
The PBX Problem
It’s no secret that companies are moving to cloud communications. However, you may be reluctant to let go of that on-premise PBX system. Why? Well, as the managing IT pro, you’re in charge. You know the ins and outs of the tech, the reasons it won’t work under certain circumstances, how to get almost supernatural performance out of it as needed, and how to coax it back to life when C-suite and front-line staff members express frustration. In short, you’re indispensable. So, what happens when your company starts trending toward the cloud?
Not Without Me
Bottom line? The cloud is coming. Migration is often slow but very, very steady, and as organizations become more comfortable with the idea of third-party providers handling their data, cloud migration is inevitable. So, what does this mean for the in-house PBX expert who may be unsure about the future? It depends on your attitude. One option here is to dig in your heels and demand that your on-premise PBX systems stay the course. This might work for a few years, but as legacy tech ages out, moving off-premise is the only option.
Your other choice? Take charge and own the move. Migrations don’t happen in a vacuum, and the move from onsite to provider-hosted can require substantive technical expertise. By getting in on the ground floor, you can help set service expectations and play an essential role in selecting the right provider. For example, if your company is making the transition to SIP trunking, you’re the ideal candidate to ensure new tech is deployed in high-availability pairs, all network regions are optimized for Voice over Internet Protocol (VoIP) traffic, and quality-of-service tools are in place to ensure calls are clear and consistent.
The Next Level
Taking things a step further, you can also manage the implementation process and develop a future-first viewpoint that addresses new strategic and tactical challenges. Use cloud migration as the starting point to choose which services and solutions you can implement to increase IT impact.
However, what exactly does being strategic look like in the context of this new IT normal? Here are some ways to start:
- Get Visible: To end users within an organization, when things are working as intended, the IT department may seem invisible. But that perception can change when issues arise frequently and IT can’t respond fast enough. Now that you have a cloud-based PBX system, it’s possible to change user perception with better monitoring and response tools. For example, end-user analytics or call metrics software can help improve the lives of C-suite executives and front-line staff alike. Hey, who doesn’t want to be the hero?
- Be Vigilant: Another way to empower strategic efforts is to find new areas of improvement. Maybe you have some legacy server hardware that could use an upgrade, or your move to cloud-based communications also prompts a look at the hybrid cloud. Or, dig deep into your new PBX and discover what makes it tick and where you can maximize efficiency. Start thinking big instead of solving small.
- Talk, Talk, Talk: That’s right, start talking. Chat up C-suite executives, get invited to board meetings, and volunteer your time to create presentations about cloud rollout plans or the merits of new enterprise infrastructure. You probably won’t feel super comfortable here at first, but this is the new normal for top-tier IT pros. It often helps to be as social as you are tech-savvy.
Cloud migration is coming. Get on board with streamlining the transition, taking a step back, and adopting a more strategic role.
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