August 12 2013 ArchivesWhether you find yourself relaxing with friends and family this Summer or the unfortunate victim of a weather event, it’s great to know that with the flexibility Vocalocity provides, you’ll never be out of touch. Here are a few of the features that make staying connected on-the-go easier than ever. Never Miss a Call Vocalocity business VoIP phone service includes a ‘Never Miss a Call’ feature, which allows you to decide how your incoming calls are handled. Calls can be automatically routed or forwarded to different locations such as a voicemail account, a mobile phone or any other phone number. You can even set it to simultaneously ring these other devices. Check out this quick article to set up this feature and visit your Vocalocity user portal to make updates at my.vonagebusiness.com. Plug and Play Cloud VoIP Technology All of our phones are plug and play, meaning that you can just unplug your phone from your regular office and take it with you. Just plug it in to any broadband Internet jack and you’ll have the same professional appearance from anywhere – across town or around the world! Vocalocity Mobile VoIP If you are unable to bring your office phone to your current location or power loss causes your computer not to work, you can use our mobile application to manage many features directly from your Android or iPhone. Make calls with the caller ID of your business line so you still look professional and don’t have to give out your mobile number. You can also access voicemail or listen to calls you have recorded with the Vocalocity mobile app. Click here to download the mobile app to your device, or just search your App Store or Marketplace for “Vocalocity.” To see the complete list of free features included with your extension, click here. Share these tips with other businesses and earn up to $2,500 for each new company that takes advantage of switching to Vocalocity, the best phone system for business. Simply telling others about Vocalocity can mean a great special for them and a nice bonus for you. About Chris RabbuChris Rabbu is the Vice President of Marketing, Lead Generation at Vonage Business Solutions, the fastest growing provider of cloud-hosted VoIP phone systems for business. He resides in Atlanta, GA and is working on his tennis serve when not dreaming up ridiculously effective marketing campaigns. November 20 2012 ArchivesIt’s comforting to know that you can manage your Vocalocity business phone service right from your smartphone. With full phone service functionality, you can stay linked in and informed about the day’s progress even when you’re away from your desk. We have a full post about using Vocalocity Mobile for iPhone or Android over at our support.vonagebusiness.com site, but here is an overview of the most frequently asked questions of how to get started and use your mobile features. Getting Started Open the app Type in your username and password that you use to log in to my.vonagebusiness.com Tap “Save Password” Enter your mobile phone number Accessing Voicemail When you have a new voicemail, a red numerical badge will appear over the voicemail icon. Tap the “Voicemail” icon to enter the voicemail section. Upon entering the voicemail section, the screen will load with a list of all new voicemails. You may sort between new and old voicemails by tapping the “New/All” filter at the top of the screen. Tapping the blue arrow to the right of a voicemail message takes you to the voicemail details screen. Dialing Out Tap the “Dial a Number” icon Type the number you want to call NOTE: The app will call your mobile number you entered upon setup. The caller will see the incoming caller ID as your Vocalocity phone number, but the service does use your mobile calling minutes. Press “Answer” – you will hear an announcement that the service is connecting your call Configure Never Miss a Call Upon entering the “Never Miss A Call” section, the screen will load with a list of options as well as the option to turn on “Do not Disturb.” This setting will allow you to customize how your phone rings so that even if you’re at home, the grocery store, or running late to a meeting, you’ll be able to answer your business calls as though you’re at your desk. The video below shows you how to change all the settings. Send Calls to Voicemail : 0:27 Tap “Send Calls to Voicemail” to configure how many seconds your extension should ring before going straight to voicemail. Enable Call Forwarding : 0:45 Tap “Enable Call Forwarding” to choose the phone number and caller ID you would like to be passed on when your call is forwarded. For example, many people select their own number as the caller ID so that when a call comes in, it shows up as “My Office Phone” from your address book. This way, you can always answer the phone professionally with a “Hello, Paul Smith speaking” rather than just a generic “hello?” Enable Follow Me : 1:07 Tap “Enable Follow Me” to configure settings to ring multiple phones. If you have a receptionist, you could set up your phone to first ring your desk phone for 10 seconds, then your cell phone for 20 seconds, and then your receptionist for 10 seconds. If he or she still doesn’t pick up the phone, you can have the caller leave a message on your voicemail. Simultaneous Ring : 1:46 Tap “Enable Simultaneous Ring” to configure other phone numbers that you would like to ring simultaneously with your extension. This is a great setting for a sales associate when timing is of the essence – you can have your cell phone ring at the exact same time as your desk phone so that even if you stepped away from the desk to freshen up your coffee, you’ll never miss a call. Additional Settings There are many more things you can do with your Vocalocity Mobile app, but these are the most frequently asked questions about how to use the service. For more, please visit our Vocalocity Mobile support page. And stay tuned! In 2013, we have some exciting advancements to the mobile app that will make this type of “anywhere” access even more useful. About Aaron CharlesworthAaron oversees all marketing and product management activities for the company and is an accomplished executive with deep technology marketing experience. He has a proven track record in lead generation, planning and product management, qualitative and quantitative research, search engine optimization, and creative collateral development.