August 12 2013 ArchivesWhether you find yourself relaxing with friends and family this Summer or the unfortunate victim of a weather event, it’s great to know that with the flexibility Vocalocity provides, you’ll never be out of touch. Here are a few of the features that make staying connected on-the-go easier than ever. Never Miss a Call Vocalocity business VoIP phone service includes a ‘Never Miss a Call’ feature, which allows you to decide how your incoming calls are handled. Calls can be automatically routed or forwarded to different locations such as a voicemail account, a mobile phone or any other phone number. You can even set it to simultaneously ring these other devices. Check out this quick article to set up this feature and visit your Vocalocity user portal to make updates at my.vonagebusiness.com. Plug and Play Cloud VoIP Technology All of our phones are plug and play, meaning that you can just unplug your phone from your regular office and take it with you. Just plug it in to any broadband Internet jack and you’ll have the same professional appearance from anywhere – across town or around the world! Vocalocity Mobile VoIP If you are unable to bring your office phone to your current location or power loss causes your computer not to work, you can use our mobile application to manage many features directly from your Android or iPhone. Make calls with the caller ID of your business line so you still look professional and don’t have to give out your mobile number. You can also access voicemail or listen to calls you have recorded with the Vocalocity mobile app. Click here to download the mobile app to your device, or just search your App Store or Marketplace for “Vocalocity.” To see the complete list of free features included with your extension, click here. Share these tips with other businesses and earn up to $2,500 for each new company that takes advantage of switching to Vocalocity, the best phone system for business. Simply telling others about Vocalocity can mean a great special for them and a nice bonus for you. About Chris RabbuChris Rabbu is the Vice President of Marketing, Lead Generation at Vonage Business Solutions, the fastest growing provider of cloud-hosted VoIP phone systems for business. He resides in Atlanta, GA and is working on his tennis serve when not dreaming up ridiculously effective marketing campaigns. February 8 2013 ArchivesThe northeastern United States is preparing for yet another major storm, and we wanted to remind customers about some quick and easy things they can do to prepare their small business telephone service for maximum uptime. As you may recall from our post during Hurricane Sandy, there are a number of features and options you can modify to keep your phone system up and running – even if your Internet goes down. We used these settings to keep our entire office operational during the Atlanta snow and ice storm of 2011, and our customers have used these included features to keep their offices running during storms, illness or travel. Whatever’s keeping you away from the office, we have a way to keep you connected. Top 6 Features to Stay Connected When Out of the Office for an Emergency Plug and Play Phones: It’s easy to take your phones home with you. Just unplug your phone from your desk and plug it back in to an Internet jack and power source at home. Call Continuity: What if your Internet is down? In this case, VoIP calls won’t work but you can configure your system to forward all business calls to your cell phone. Just remember, you must set up Call Continuity from your Admin Portal for it to work – be sure to do this while you still have power and access to the Internet. Vocalocity Mobile: Current customers can download the free Vocalocity Mobile app from iTunes or the App Store for iPhone and Android. It acts as a softphone, enabling you to make outbound calls that look like they’re coming from your deskphone so you can maintain an office appearance. You can also access Never Miss a Call Settings, view your entire employee directory, access voicemails and record custom Out of Office messages. Virtual Receptionist Greetings: You can change your Virtual Receptionist greetings from the Admin Portal to notify callers of office closures, delays or any other important news. Just log in to the Admin Portal and follow the directions on how to record or upload a greeting from our Support page. Never Miss a Call: If you’re at the hardware store buying salt to keep your office stairs and walkway safe, but don’t want to miss an important sales call, consider enabling the Never Miss a Call settings. You can configure your desk phone to forward calls to your cell phone, designate a simultaneous ring, and customize a Find Me / Follow me setting to ring several phones. E911: Link your physical phone to an address so that emergency responders can better find you in the event of an emergency. Learn how to set up E911 with our Support article. Other Reminders: Our Support Portal is your 24/7 resource for help articles about system settings or configurations If you have a question, our Support team is ready to help you at 1-866-901-0242 Follow us on Twitter for service updates, and remember that status.vonagebusiness.com is updated with major system news It’s always a good idea to have a phone list of employees’ personal cell phone numbers and emails so you can communicate office closures or late openings Make your Admin Portal changes while you still have Internet access, in case you lose power While you CAN access the Admin Portal and User Portal from your smartphone or tablet, conserve battery power in case you need to use your cell phone for emergencies About Dave MorrisDave is a content strategist and writer at Vonage Business Solutions, working with teams across the company to build communication programs that enable our customers and assist our prospects. He enjoys living in Atlanta and is an avid gardener, restaurant enthusiast and live music fan. November 20 2012 ArchivesIt’s comforting to know that you can manage your Vocalocity business phone service right from your smartphone. With full phone service functionality, you can stay linked in and informed about the day’s progress even when you’re away from your desk. We have a full post about using Vocalocity Mobile for iPhone or Android over at our support.vonagebusiness.com site, but here is an overview of the most frequently asked questions of how to get started and use your mobile features. Getting Started Open the app Type in your username and password that you use to log in to my.vonagebusiness.com Tap “Save Password” Enter your mobile phone number Accessing Voicemail When you have a new voicemail, a red numerical badge will appear over the voicemail icon. Tap the “Voicemail” icon to enter the voicemail section. Upon entering the voicemail section, the screen will load with a list of all new voicemails. You may sort between new and old voicemails by tapping the “New/All” filter at the top of the screen. Tapping the blue arrow to the right of a voicemail message takes you to the voicemail details screen. Dialing Out Tap the “Dial a Number” icon Type the number you want to call NOTE: The app will call your mobile number you entered upon setup. The caller will see the incoming caller ID as your Vocalocity phone number, but the service does use your mobile calling minutes. Press “Answer” – you will hear an announcement that the service is connecting your call Configure Never Miss a Call Upon entering the “Never Miss A Call” section, the screen will load with a list of options as well as the option to turn on “Do not Disturb.” This setting will allow you to customize how your phone rings so that even if you’re at home, the grocery store, or running late to a meeting, you’ll be able to answer your business calls as though you’re at your desk. The video below shows you how to change all the settings. Send Calls to Voicemail : 0:27 Tap “Send Calls to Voicemail” to configure how many seconds your extension should ring before going straight to voicemail. Enable Call Forwarding : 0:45 Tap “Enable Call Forwarding” to choose the phone number and caller ID you would like to be passed on when your call is forwarded. For example, many people select their own number as the caller ID so that when a call comes in, it shows up as “My Office Phone” from your address book. This way, you can always answer the phone professionally with a “Hello, Paul Smith speaking” rather than just a generic “hello?” Enable Follow Me : 1:07 Tap “Enable Follow Me” to configure settings to ring multiple phones. If you have a receptionist, you could set up your phone to first ring your desk phone for 10 seconds, then your cell phone for 20 seconds, and then your receptionist for 10 seconds. If he or she still doesn’t pick up the phone, you can have the caller leave a message on your voicemail. Simultaneous Ring : 1:46 Tap “Enable Simultaneous Ring” to configure other phone numbers that you would like to ring simultaneously with your extension. This is a great setting for a sales associate when timing is of the essence – you can have your cell phone ring at the exact same time as your desk phone so that even if you stepped away from the desk to freshen up your coffee, you’ll never miss a call. Additional Settings There are many more things you can do with your Vocalocity Mobile app, but these are the most frequently asked questions about how to use the service. For more, please visit our Vocalocity Mobile support page. And stay tuned! In 2013, we have some exciting advancements to the mobile app that will make this type of “anywhere” access even more useful. About Aaron CharlesworthAaron oversees all marketing and product management activities for the company and is an accomplished executive with deep technology marketing experience. He has a proven track record in lead generation, planning and product management, qualitative and quantitative research, search engine optimization, and creative collateral development. March 19 2012 ArchivesMobility is one of the hottest trends in the technology world today-from the proliferation of smart phones and mobile applications to the recognition by businesses that it’s no longer an option in order to stay competitive. At Vocalocity we strive to provide you and your business all the tools you need to leverage mobility by offering services empowering you to “Work Smart from Anywhere”. We take pride in offering you features like Vocalocity Mobile, our new app that allows you use a smartphone just like you would your desk phone, and Vocalocity Desktop that integrates your phone system with all your favorite desktop applications. All of this technology convergence is very exciting – productivity improvements and increasing inefficiencies are undeniable across the board! Although, as our technologies converge, we also start to realize that the lines between our personal and business lives are graying and it’s becoming more and more important to be able to delineate personal calls from business calls—the answer? Call Screening. Our Call Screening feature is free for all customers and is designed to work across all of your devices. Essentially, it prompts your caller to state their name prior to answering the call, providing insight into who is calling and time to prepare how to address the caller. Whether you’re the small business owner, or one of his mobile Sales Reps, knowing who is on the other end of a phone call puts you back in control by allowing you to manage both your business and personal lives effectively once again. What’s more, this feature shines where traditional Caller ID technologies fall short. Your calls are screened to your specification, every time. Other Benefits of Call Screening? Mobility Challenges Mitigated: Rest assured you can utilize all the benefits of the mobility trends without having to give up, or deal with the convergence of your personal and business life. Improved Life / Workplace Balance: Choose to avoid taking work calls after-hours and help keep balance within your life. Improved Time Management: Take only important calls when in meetings or working collaboratively, send the rest to voicemail for attention at a later time. Superior Customer Service: Should a call come in to the wrong department, seamlessly transfer calls to the appropriate department, extension, or call group and retain the original caller name recording. How Does Call Screening Work? There are two ways you can configure your Call Screening feature: to “Announce the caller name and connect immediately with action needed”, Or, “Announce the caller name and wait for dialpad key command.” If you choose the second configuration, you have the options to upload your own greeting or use a default greeting, and the following dialpad key commands: Press 1 to accept the call Press 2 to send the call to voicemail Press 3 to transfer the call Press 4 to transfer the call by name To enable Call Screening, simply log into our online portal at: my.vonagebusiness.com About Dave MorrisDave is a content strategist and writer at Vonage Business Solutions, working with teams across the company to build communication programs that enable our customers and assist our prospects. He enjoys living in Atlanta and is an avid gardener, restaurant enthusiast and live music fan. March 6 2012 ArchivesWelcome to Day Two of Teleworking Week! I’m coming to you live from my local coffee shop where I’m getting work done from my laptop and my iPhone. A few months ago, we launched our FREE iPhone and Android applications for Vocalocity customers and so far it has helped me stay connected even more than I ever anticipated. Since I downloaded our VoIP iPhone app, I’ve always had the Never Miss a Call settings enabled to “Follow Me.” I’ve customized my “Follow Me” settings to ring my desk phone for 15 seconds, and then activate my cell phone to ring for 30 seconds. If I don’t answer, the call goes straight to voicemail. I love this setting because if I’m at my desk, I’m quickly able to grab the phone and have a conversation. But if I’m in a meeting, at lunch, or on the other side of the building, I can still stay connected through my cell phone. And if I’m nowhere near the office, I can always check my voicemails directly through the mobile app. For example, as I was walking to the coffee shop from my house this morning, I got a business call on my phone and was able to answer immediately. Some other scenarios I’ve encountered where this has been useful are: Sitting in traffic and worried that I’d be late to call in for a conference call Waiting for my flight at the airport and killing time by tying up some loose ends on a project Coordinating with a professional contact located in California – they’re three hours behind us here in Atlanta, and I could still take the call from my home, while looking as though I was calling from my desk phone (even though it was 7:30 PM). Vocalocity Mobile is great for times when you know you’ll be away from your desk and for unexpected events when you just need to stay connected. And best of all? It’s FREE. I don’t use it all the time as my primary method of staying connected over the phone, but when I consider the amount of work I’ve been able to accomplish by never missing calls or having to play phone tag, the productivity adds up to a real value. Already a Vocalocity customer? Want to try Vocalocity Mobile for yourself? Visit the product page for fast links to the App Store and Android Market.