We’re proud to announce that Nathaniel Collum has won the Technology Association of Georgia’s Rookie Product Manager of the Year award for 2012!
Over the past several years, we’ve rolled out several innovative products for our customers including the Vocalocity Mobile apps for iPhone and Android, Company Call Recording and – most recently – Call Monitoring which won the INTERNET TELEPHONY Product of the Year award for 2012.
Call Monitoring is a service that allows authorized account holders to monitor (listen in on), whisper (only the employee can hear them) or barge (both callers can hear a supervisor, in the event that they need to facilitate a conversation) into a phone call.
This business-class phone service feature is invaluable for sales or support organizations who need to maintain a high standard of quality. This add-on service allows only authorized account holders to support – in real time – their team, ensuring that each and every call is handled professionally and within a set of standards / guidelines. Nathaniel diligently worked with our team of technologists to ensure that the product met customers’ demands, passed a rigorous QA process and was made available on time.
And although the Rookie award went to a Product Manager with fewer than three years of dedicated product management experience, Nathaniel is no freshman to Vocalocity’s features or customer experience. He’s been with the company for over five years, and his unique blend of experiences with customer satisfaction, support, product development and production gives him an unparalleled advantage with the successful deployment of our products.
Based on the work Nathaniel has done with Vocalocity’s Product team, these releases have helped our customers work smarter, faster and more flexibly from their desks or smartphones to stay in touch and be competitive in their field. Congratulations, Nathaniel!