January 16 2017 Digital OfficeAdding improved social media tools to your holiday wish list will improve customer engagement. So, maybe Santa didn’t squeeze down your office chimney to drop off productivity software and new gadgets that will help your company take charge in 2017. But who says that’s the only way to get your dream office technology? Why not make this the year you act on bringing better efficiency to your digital office? Of course, this may not seem so easy. With so much to choose from in a cloud-based, software-driven world, what makes the cut and what’s left out in the cold? Here’s a look at top tech to consider as a new year’s gift to your business: 1. The Cloud If you’re making a wish list — presumably checked twice — you might as well put the big one up top and ask for the cloud. And since you’re the proverbial Santa in this scenario, good behavior isn’t the determining factor you have to consider — budget and your current tech landscape make all the difference. Why You Want It: As noted by Netwise Resources, SMBs are shifting to the cloud not only for improved access, flexibility and automatic backups, but also to address issues such as compliance. And this isn’t like the toy every kid asked for but only with the right brand name — a host of big tech companies and niche providers now occupy the market, giving you more options that ever before. Watch Out For: This isn’t the kind of gift your employees will put down after a day or so of use and just forget it exists. Instead, you may face the opposite problem — crowd sprawl — as your staff members use this new tech for everything but forget to turn off compute instances. Keep a close eye on this popular present to prevent overspending. 2. Converged Communications Next up on any office technology wish list should be converged communications. To put it more simply, you can just write, “New cloud-hosted phone system.” Why? Traditional phone systems and onsite PBX have a hard time competing with hosted solutions that offer Voice over Internet Protocol (VoIP) connections, integrated mobility, and cloud integrations that tie the phone system to business applications employees use every day such as Salesforce, Office 365, and more. Why You Want It: If you don’t keep up, you’ll be left behind. SMBs must now compete on a global scale and stay on pace with enterprise offerings, which means they’re increasingly using cloud-based communications tools that function in real time. Watch Out For: Overspending. Sure, you could ask for all the Hot Wheels cars, every track, and every add-on pack, but you’d never use them all at once — most items will just end up collecting dust. The same goes for a small-business phone system. Buy what you need up front and add on later. Your post-holiday budget will thank you. 3. Social Solutions Do you want to get more customers? Do you want to keep them? If so, put better social media tools on your wish list. Consumers aren’t satisfied with daylong response times or form-letter emails. If they have questions, they expect answers immediately, and their first stop is often social media. This means you need better social media engagement apps that can track sentiment, analyze trending data, and provide actionable insights. Why You Want It: It gets you out of the reactive social media rut where you’re only using Facebook, Twitter, and other platforms for damage control. Watch Out For: Metrics that don’t make sense. Either invest in local staff training or get on board with a reputable third-party provider that can help identify key metrics and map out the most direct route between social statistics and long-term ROI. The holidays have wrapped up, and your company was good all year — you deserve something nice in 2017. And since you’re buying, wrapping, and opening this gift yourself, you can be sure you’ll get the office technology you want. Give Vonage Business a shout if a new phone system is the first present on your list. About Doug Bonderud Doug Bonderud is an award-winning freelance writer with a passion for technology and innovation. His ability to create compelling, thought-provoking and timely content helps empower the voice of corporate vision. From UCaaS to VoIP to cloud computing, Doug has experience covering all aspects of evolving digital environments and their effects on both people and policies. Linkedin | Twitter January 14 2013 ArchivesUnless you frequently make changes to your phone system, you probably don’t log on to the Vocalocity User Portal too often. In fact, if you only log on once or twice a year, you might have forgotten your password. The good news is that resetting your password is easy and you can do it all by yourself in just a few minutes. Are you an administrator who needs to change the password for your employees? Check out our full Support post on how to reset passwords with the Admin Portal. How to Reset Your Vocalocity Password (End-Users) Go to the User Portal at http://my.vonagebusiness.com Click “Forgot your password?” Enter your Vocalocity username and click “Submit” Then, answer your secret question If you don’t remember the answer you will have to ask the Vocalocity administrator at your office to reset the password for you After successfully answering your secret question, our system will generate a temporary password and email it to you Then, just log in to the User Portal with your temporary password and change it to something (and secure!) that you’ll remember Looking for information on how to change your temporary password? View our Support entry on passwords for more details Tips on Password Security Don’t reuse a password that you use for other accounts Try to use a combination of letters and numbers between 8-12 characters Avoid using simple words that you would find in a dictionary – certainly don’t use the word “password” Try not to use a combination of words or letters that are personally identifying, like your address or birthday (i.e., mainstreet0570) but be sure to choose something that you’ll remember DO create a complex, misspelled sentence with a combination of numbers, characters and letters (i.e., if you only think you’ll remember your street and birthday, try to make it more secure, like: M@nStrT05?70) Try using an online password checker like Microsoft’s to check if your password is strong And if you want to be REALLY secure, set a reminder on your calendar to change your password every few months About Dave MorrisDave is a content strategist and writer at Vonage Business Solutions, working with teams across the company to build communication programs that enable our customers and assist our prospects. He enjoys living in Atlanta and is an avid gardener, restaurant enthusiast and live music fan. December 5 2012 ArchivesOne of the most common questions we get from customers and prospective customers alike is “how secure is Vocalocity?” We realize that many people are still getting comforatable with hosted or “cloud” services. However, Vocalocity has implemented industry-leading protection to make sure that you only pay for the calls you make. Real-Time Fraud Detection System Vocalocity’s VP of Engineering, Jonathan Alexander, shed some light on how Vocalocity protects its customers from potentially fraudulent attempts at hacking the system. “Vocalocity has implemented a real-time fraud detection system to protect ourselves and our customers from losses due to fraud. Hackers attempting fraudulent VoIP calls plague many hosted VoIP providers, and in response Vocalocity has implemented industry-leading protection. Our fraud detection system runs continuously in every cluster and automatically identifies likely fraud based on a number of factors down to specific phones and accounts. The system quickly and automatically blocks any in-progress fraud attempts and changes the phone credentials – without customer involvement. It also notifies our customer support team so they can take further action as required. The result is that our customers do not have fraudulent call activity showing up on their accounts. “ What this Means for Customers In a nutshell, our fraud detection service means your hosted phone system keeps humming along without any need for you to monitor or configure security settings. It’s just another way that we’re making cloud phone service power your business. Do you have any questions about how Vocalocity works? Let us know and we’ll be happy to answer them for you. About Dave MorrisDave is a content strategist and writer at Vonage Business Solutions, working with teams across the company to build communication programs that enable our customers and assist our prospects. He enjoys living in Atlanta and is an avid gardener, restaurant enthusiast and live music fan.