VoIP phone systems have been around for the past decade, ever since high speed broadband Internet connections became commonplace. As bandwidth and technology have improved, VoIP phone systems have become virtually indistinguishable from traditional phone systems, except in the vast improvements in pricing and features. Many businesses across the country are discovering the benefits of subscribing to a hosted VoIP phone system, and greatly reducing their communications costs. Everything You Need to Know Vonage’s primary focus has always been the small business. Vonage Business is devoted to helping business customers grow. For these companies that are in need of an affordable VoIP phone system, the Vonage team provides impeccable solutions. It is our mission to provide businesses with hassle-free VoIP phone systems. We have experts on hand to solve any and every technical issue, and constantly come out with new features and upgrades. Our engineers know our system backwards and forward. Vonage’s Business VoIP Phone Systems Vonage offers unlimited domestic calling plans* for callers with normal usage who want all the features of a sophisticated business phone system, as well as metered extensions for phones that don’t get as much usage. With every Unlimited Extension phone line comes a suite of powerful business features, in addition to unlimited calling* for a low monthly flat rate. Standard on every Vonage account is Voicemail to Email, Virtual Receptionist, Call Forwarding, Find-Me Follow-Me, Call Waiting, On Hold Music, Call Logs, and much more. VoIP Phone Systems deliver all these features as a standard part of service, and all features are delivered seamlessly over your broadband connection. There is no equipment to buy or maintain, we do all the work for you. Why VoIP Phone Systems Are So Beneficial Vonage’s service is delivered over the Internet, with no system equipment to buy other than the desk phones. All the features of your phone system are updated and maintained online, and there’s never any need for maintenance people or physical upgrades. The ability to work remotely has huge benefits for business with employees working from home, remote locations or on the road. This means that not only will you get business grade phone service while in the office, but at home too, or across the country. All the extensions on your account will still be tied together on the same system, no matter what their physical location is. The ability to work from anywhere has huge benefits for businesses with employees working from home, remote locations, or on the road. * Unlimited calling is based on normal, commercial use consistent with the types and levels of usage by typical, similarly situated customers on the same business calling plan. A combination of factors is used to determine abnormal usage, including, but not limited to: the monthly number of calls made to a conference calling service, calls terminated and re-initiated consecutively, or inbound domestic toll free calling patterns. Subject to the Vonage Reasonable Use Policy and the applicable Terms of Service. So your office has decided that it’s time to evaluate business telephone systems, and now you’re trying to figure out how to compare service providers. The good news is that there is a range of options out there to choose from, the bad news is that it can be difficult to see through the smoke and mirrors of promotions, ads and recommendations. After all, your business is unique, and the things you require from a business telephone system might differ from your colleague who uses a system for his large company with a distributed workforce. Maybe you run a small retail office, or maybe you need employees to work from home but would like remote capabilities for when you travel to tradeshows. The key here is customization, and we’ve provided six main questions that Vonage Business customers ask when comparing our service against other providers. Can the service scale with my business? Ideally, you want to choose a service provider that can grow as you grow, without any hassles. You should be able to add or remove extensions, add or remove features, or even outfit a satellite office that syncs effortlessly with your current system. What are the up-front costs? With any new technology, you can expect to spend some extra money at the onset to get your infrastructure set up. With VoIP business telephone systems, you’ll likely need a series of IP phones, a router and maybe even a better Internet connection to make sure you get the clearest calls possible. But in this day and age, you shouldn’t have to expect to spend thousands on having on-premise equipment hauled into your office. Referencing question #1, your service provider should be able to deliver premium service with as little overhead as possible. What are the hidden costs? Some service providers offer competitive pricing that looks too good to be true, and it is. Read the fine print of pricing and you’ll find that low-cost phone service often comes with multi-extension requirements, or applies only with a two-year contract. What if you need to make changes to your service, or even cancel your service? What are the fees or penalties associated with making a change, especially if you’re under contract? How easy is it to use? Technology doesn’t have to be difficult, which is why great business telephone systems should come with an intuitive, easy-to-use, 24/7 online portal that allows you to make customizations to your system on your time. What if I need help? Sometimes you’ll be unable to find your answer on a support website, which is why you’ll need to speak to a real person. Your phone service provider should have a helpful and knowledgeable support team that’s ready to fix your problem. Vonage prides itself on having an expert customer care team who are able to resolve escalated problems quickly and easily in conjunction with our VoIP service experts and engineers. What value will I get? This is a broad question, for sure, but a service provider should be able to tell you how your service can actually help your business grow instead of just giving you sales chatter about a long feature list. VoIP business telephone systems have the capability of pushing brand-new features to you immediately, but how will you be able to use them? When you speak to a sales rep, tell them a little bit about your industry and your needs, and he or she should be able to give you examples about how you can leverage included and add-on features. If you want to ask a Vonage Business rep these six questions, just fill out the form on the left or click below to read about the signup process and get a free quote. We’ll be able to have a helpful conversation with you and give you a commitment-free pricing so you can make the best decision for your business. In the past, phone systems required the purchase of equipment, wires, and possibly even a room by itself to hold everything. Standard office phone systems were complicated and costly… until now. Vonage Business’ hosted PBX service, ideal for small to mid-sized businesses (SMBs), is the next best thing in business communications. Many Fortune 500 companies have intricate, complex phones systems that cost a fortune every month. Long distance charges are expensive and with extra features service can certainly add up. Conversely, Vonage’s hosted PBX (Private Branch Exchange) service is great for smaller businesses. Economical and flexible, Because our Voice over Internet Protocol (VoIP) phone system is so economical and flexible, more and more SMBs are making the switch from traditional land lines every day. Hosted PBX Service Built for SMBs At Vonage, you don’t have to compete with larger corporations or homeowners for our attention. We strive to make your small to mid-sized business a success. Consider our knowledgeable team a division of your communications and IT departments. Offering live customer support 24/7, our consultants give you their undivided attention and lend their expertise to customers who have questions or need technical support. Vonage Business has made significant strides in the industry since being founded in 2006, and we’re proud to be the leader in hosted PBX service. Vonage is one of the only hosted PBX companies that owns its own technology. That means we’ve developed our award-winning system completely in-house, so our engineers and developers know the system backwards and forward. Many other hosted PBX systems are built on open source technology, meaning that the code was developed by third-party developers not affiliated with the company. Work Anywhere with Hosted Technology So what exactly does hosted PBX service include? At Vonage, we host all equipment off site in the cloud, so you don’t have to buy PBX hardware or find the space to accommodate it. Unlimited extension plans allow you to make unlimited calls nationwide for a low flat monthly rate. Included in every unlimited extension plan are all the features that a small business needs to communicate professionally. You also get the flexibility of being able to work from anywhere, allowing your employees to travel or to work from home. Vonage doesn’t charge installation fees, and doesn’t try to lock customers down with contracts, or proprietary phones that only work with our service. Our #1 goal is to help businesses grow, because when you succeed, so do we. Successful small businesses don’t stay small forever, and when expansion opportunities come to light, they’re difficult to ignore. Office space, technology and even phone systems need to be reevaluated to accommodate new employees and growing demand for products and services. Thinking “Outside the Office” From a rapidly expanding sales force to new satellite offices or even offering employees the much-valued perk of being able to work from home, using a cloud-hosted business phone system allows for full office functionality from any location. By utilizing the Work from Anywhere feature, employees can simply plug in their IP phone at their location, or easily go mobile with the Vonage Business Mobile Apps. Managers and business owners can use features to view individual call times or monitor sales and customer service calls for any user, no matter where the location. Keeping an Eye on the Bottom Line Maintaining revenue streams and overall budget is one of the biggest priorities for small business. Fortunately, Vonage Business are specialists in providing the best business phone options to small and mid-sized businesses, including: No annual contracts. Vonage Business customers choose to stay because of the excellent, reliable service and affordability. Low-cost price plans. A range of plans and options are on offer to fit small business parameters. Top-of-the-line support. The system is easily self-managed through the Admin Portal, and our live customer and technical support pros are there when you need them. Preparing for Easy Future Expansion One of the downsides of selecting a traditional, copper wire telephone service is that adding new lines, moving offices or accessing important calls from outside the office is often difficult, time consuming and expensive. Technicians need to be called in for wiring and maintenance, causing downtime and lost revenue. With the Vonage business phone system, handling events such as adding a new line are easily addressed directly through the Admin Portal. To find out more about how Vonage Business can support small business, fill out the form for a no-hassle quote or call 1-877-862-2562 to speak to a friendly representative. At one time, safety features such as anti-lock brakes, air bags, traction and vehicle stability control were reserved for those who purchased the most expensive cars on the market. Now entry-level cars are equipped similarly to high-end vehicles, thanks to innovative automakers who understood the changing needs and desires of the average consumer. A similar revolution is taking place within the telecommunications industry. In the recent past, Fortune 500 companies were the only telecom customers that could afford feature-rich PBX phone systems. In fact, many telecommunications service providers paid little attention to small to medium-sized businesses (SMBs). 1) Now Available: A Market Smart System Customer Quick Clips Why I Selected Voice over IP Voice over Internet Protocol (VoIP) technology has helped drive down the cost of monthly service and offers an attractive alternative communication solution with all of the bells and whistles of more expensive traditional options. However, the cost and complexity associated with installing on-premise VoIP PBX systems may still be beyond the reach of many small businesses. Intricate implementations and on-site maintenance issues often remain a barrier for SMBs that would otherwise adopt this technology. Consequently, players that offer on-premise VoIP PBX equipment and service have continued to focus their energies on larger companies with greater resources and more money to spend. A 2006 industry report from Frost & Sullivan notes that micro-enterprises constitute 89 percent of the total number of business establishments in North America, but are for the most part under-served by the majority of today’s telecom solution providers. The demand for IP telephony and site-to-site or interoffice VoIP services is clearly on the minds of small- to medium-size businesses. A 2006 survey by Forrester Research found these companies were up to three times more interested than larger enterprises in such services. However, Vonage Business is addressing the needs of the SMB market with hosted PBX solutions that offer feature-rich, flexible options at a considerably lower cost than previously available choices. Hosted business VoIP PBX systems offer SMBs a means to operate more efficiently and gain the same features and functionality that large companies consider critical to their success. 2) A Tailor Made Solution for SMB’s With a hosted VoIP PBX, micro enterprises can project the appearance of being larger and more effective without having to bring in IT professionals to address their network needs. Hosted service providers such as Vonage Business, for instance, make it easy for these small to medium-sized businesses (SMBs) to take advantage of a VoIP network by offering customized service packages that are priced on a per-month basis, thereby enabling better management of operational expenditures. With a hosted PBX offering, there are no expensive upfront equipment costs. However, an SMB gains all of the advantages of a carrier-grade communications system that is fully redundant and includes back-up and fail over capabilities. By only having to invest in IP phones, there is no concern of having to update or replace obsolete hardware. SMBs that implement a business VoIP system are highly satisfied with the results and are also likely to recommend it to peers. A 2006 study conducted by Savatar, a North America-based telecom consulting firm, noted that once they have deployed VoIP, 69 percent of respondents indicated they would highly recommend the technology. Throughout the study, respondents demonstrated why VoIP is advantageous to their business. They cited lower total cost of ownership (TCO), lower monthly recurring costs (MRC), and better system management as primary concerns driving their VoIP purchasing. 3) The Perfect Pairing for Road Warriors There’s no denying that reliable phone systems are critical for small to medium-sized businesses (SMBs) that need to stay in touch with their suppliers, customers and partners regardless of geography. Continuous service in today’s 24/7 environment plays an important role in businesses of any size. The cost of missing a phone call, voice mail or e-mail while on the road can be particularly high for the business owner who is trying to win new business or maintain existing customers. Staying connected while on the road is a chief concern for SMB owners and their sales teams. Checking voice mail from the road can often be time-consuming and consequently, many remote workers give out their personal cell phone number as a more expedient means of staying connected. With a hosted PBX, road warriors can increase their productivity through a myriad of options including a “Follow Me” feature that enables call forwarding from a desktop phone to a mobile phone or home phone. This feature can be set up two ways – when a call comes in, it can be directed to ring on a mobile phone for 15 seconds, then on a home phone for 15 seconds, and on to an alternate number or voice mail. Alternatively, a simultaneous ring can be set up for incoming calls to ring on a desk phone and mobile phone at the same time ensuring that regardless of location, they’re sure to receive the call. Another important feature for the road warrior is the ability to receive voicemail through e-mail as a .wav file or call into a mailbox remotely and check messages. In essence, the mobile phone or PDA becomes an office extension and there is no longer a need to have a desk phone to be part of the PBX. 4) No-Hassle Plug & Play Service When small to medium-sized businesses (SMBs) deploy PBX solutions that are maintained on-site, a service technician must initially install the system and then move or re-install phones every time there is a staff change. To say that this investment of time, resources and working capital is a strain on a business owner’s patience and wallet is an understatement. In contrast, hosted PBX solutions have been estimated to save business owners thousands of dollars each year. The ability to quickly set up a hosted VoIP PBX system through an easy plug-and-play approach means a SMB can have a solution that is up and running in minutes, not hours or days. This time and money saving technique also has long-term benefits. With a hosted PBX solution, even the most non-technical employees can set up or make changes to an extension simply by going online and clicking on an “update” icon. Making such updates doesn’t require a specially trained IT professional as is often the case with an on-site system. If the employee can navigate the Internet, then he or she can easily make any changes or modifications to the features and functionality of the business’s hosted PBX system. There’s no more waiting for a technician to show up and move phones or having to “do without” an extension for any period of time. 5) Multiple Locations? No Problem! Small to medium-sized businesses (SMBs) aren’t necessarily defined as the “mom and pop” operation down the street – in fact, they often have multiple locations around the country. A hosted business VoIP PBX allows micro enterprises to unite their dispersed locations and employees under a single communication system with a “Work from Anywhere” approach. This approach leads to increased efficiencies through the elimination of long distance charges between offices, multiple phone systems and the associated headaches that go hand-in-hand with managing these different systems. A unified solution also provides a professional image and makes it easier for customers to reach the desired party they are initially calling. 6) Highly Reliable and Disaster-Proof SMBs that continue to use traditional PBX systems are actually putting their operations at risk for downtime as well as high upfront and maintenance costs. The reality is that many business owners who are using antiquated phone systems don’t realize their equipment is dying until it is too late. In the worst case, this could cost a business thousands of dollars and have a dramatic impact on their profitability. During a natural or other unforeseeable disaster, a small business could also lose its traditional phone system in an instant. Conversely, with a hosted PBX system, phones will never “die” and Call Continuity features can ensure business stays on track at all times. Since information comes into a central, hosted system, voicemail is stored and never lost and extensions can be re-activated by simply plugging the IP phone into a new broadband connection. The customer never receives a busy signal or an out of service message. Put into perspective, this feature alone could not only save a business from losing profitability – it could literally keep the business from having to close its doors for good. The cost of business VoIP service has always been a compelling reason for businesses to switch from using their old, analog system to a hosted phone system. Not only are monthly bills typically lowered by a minimum of 30%*, but being able to administer the entire system by yourself means eliminating costly maintenance fees. Finally, with so many affordable VoIP phones to choose from, making and receiving calls on an IP phone or mobile phone allows you to stay connected almost anywhere – without breaking the bank. The Upfront Cost of Business VoIP Service Let’s say that you’re a brand new business with nothing in the office but some empty desks and file cabinets. First, you’ll need to invest in a quality Internet connection which typically means a cable or T1 line – at least. You’ll need a quality router to deliver Internet to your different employees and you’ll also need IP phones that are compatible with VoIP technology. And honestly, that’s about it as far as an upfront cost. You don’t need a special in-house PBX to manage your phone system and you don’t need to hire a maintenance professional to set up or regulate the system. If you’re an established business with most of that equipment, you may only need IP phones, which begin as low as $50 for a business-class, entry-level phone. As long as you have an acceptable Internet connection and a way to have all of your employees connected, you’re good to go! The only additional cost from your business VoIP service is if you decide to add on additional features like Company Call Recording, Voicemail Transcription or maybe a Virtual Mailbox. Monthly Add Ons One way to boost your productivity with your business VoIP service is to select some add-on features that suit your office. Insurance agents, medical offices and legal specialists who may need to – or may be required to – record all calls can do so with a premium add-on feature like Company Call Recording or On-Demand Call Recording. With a no annual contract VoIP service, you can choose to cancel this feature at any time. So if you’re running tight on cash one month and you want to reduce the amount of features in your VoIP phone system, it’s as easy as calling the Customer Care department and temporarily cancelling those features. Cost-benefit of Off-Site Maintenance When thinking about the cost of business VoIP service, consider the savings that you’ll accrue month after month when you don’t have to continually hire a tech to come out and refresh the system, install new features, plug in someone’s phone or configure settings. Vonage Business hosted model means that we push features directly to provisioned phones. When we roll out a new service offering, you and your employees will automatically be able to use it – no maintenance or waiting necessary. Canceling an Old Contract Many prospective customers don’t think they can afford VoIP because breaking their current contract would cost them hundreds of dollars. Because everybody is different, why not contact Vonage’s Sales department for a no-hassle quote? Then, compare those monthly costs to what you’re currently paying. Chances are, even if your current provider charges you a few hundred dollars to cancel, you’ll still be saving money by switching to Vonage. So why not get a quote right now? A helpful VoIP rep can give you a quote that’s customized for your needs and it’ll help you get started in figuring out the cost of your business VoIP service. Many business owners aren’t sure whether or not switching to a hosted PBX from their traditional, on-premise solution is a good move. After all, they’ve invested for years in infrastructure that they trust, and they’re hearing a lot about “the cloud” but not really sure how it can save them money. Business VoIP is designed to deliver competitive, business-class quality at a lower cost precisely because of lower maintenance costs, cloud infrastructure and off-site administration. Business VoIP and Hosted PBX Can Reduce Monthly Bills In a nutshell, a business VoIP/hosted PBX is an all-in-one phone system that delivers big-business features to businesses of all sizes at affordable prices. IP phone systems can lower costs while actually increasing productivity. At Vonage Business, our research with customers across all industries has revealed that our VoIP customers save up to 36% on average over traditional carriers.* And because there’s no need for an on-site technician, making changes is as easy as logging into a 24/7 online portal and customizing your system. More Powerful, Less Expensive than Analog Our business VoIP customers have told us time and time again that with their analog phone system, not only were they paying much more for the service, the phone service just wasn’t delivering nearly as much as they needed. Every feature cost extra and what they were really paying for was – essentially – a bare-bones service. Vonage is dedicated to making VoIP better and more advanced for businesses of any size. That’s one of the reasons that our competitively-priced phone systems come with dozens of included features while reliably delivering the basics. Our included features not only save you money from your monthly bill, they also help to increase productivity by saving time, streamlining workflow, capturing essential voice data, and making your operation more efficient. Business VoIP features like the Virtual Receptionist, Voicemail to Email and the ability to work while on the go increase productivity. So you’re saving more than just a significant percentage on your monthly bill – you’re saving valuable time and resources that can lead to increased sales. Looking to cut costs within your business, but unsure of where to start? Vonage will help you figure out the best plan for your phone system, and you’ll be well on your way to savings. Complete the form or give us a call today at 1-844-324-0340 to learn how you can start saving! Though the economy continues to improve day by day, comparing affordable phone systems is still a business owner’s concern as he or she also needs to weigh the cost of other core business services to keep the doors open. Year over year, Vonage Business continues to provide small and mid-size businesses a cost-effective way to address their critical communication needs. Save at Least 30% on Your Phone Bill* Unlike the costly traditional phone services which many companies still rely upon to conduct business, Vonage’s Internet phone solution (hosted VoIP solution) instantly allows these entities to slice their monthly phone bill by at least 30 percent.* And while seeking ways to operate more efficiently often means having to do more with less, this is anything but the case for companies that turn to Vonage. Small businesses who seek out affordable business phone systems choose Vonage because they find that they get everything and more than what they previously had with an analog provider. These features include an auto-attendant, Voicemail to E-mail, Follow Me settings, Music on Hold, Simultaneous Ring and the ability to work anywhere. Vonage’s fixed rate service also means there are never any surprises when the phone bill arrives or as phone usage fluctuates through times of increased or seasonal call volume. Low Cost, Low Overhead Businesses that turn to Vonage for their affordable business phone systems don’t have to worry about installing expensive or complex equipment often associated with such a sophisticated offering. Companies only need to purchase full-feature Internet phones – for around $150 – which are literally ready to use once they are plugged in and connected to the Internet. The initial investment for comparable systems may cost three times as much and require businesses to install complex equipment which is often expensive to maintain. Internet phone service also allows business to cut costs in other ways in the face of today’s challenging economy. Through Vonage’s service, companies can easily address rising operating costs by allowing employees to work from home. There’s no longer a need, for instance, to lease expensive office space to house a call center to give a company a distinctive corporate office. Instead, employees with an Internet connection may easily work from their residence while the company still appears to function from a single location and phone number through a unified communication system which provides a professional image and makes it easy for customers to reach their desired parties. The traditional office and the conventional phone system are things of the past, particularly in today’s economic climate where financial wiggle room is shrinking dramatically. With an affordable business phone system solution from Vonage, it is possible for small businesses to easily cut the cost of a critical component – a voice communication system. At the same time, these companies can also improve employee satisfaction as workers no longer have to contend with ever-rising commuting expenses. Why not get a free quote and see how much you can be saving with an affordable, hosted business phone system? As all business owners know, making savings where you can is one of the most crucial things you can do. However, cutting costs at the expense of successfully managing your business can actually do more harm than good. Fortunately, saving on your office phone system these days isn’t as difficult as you might imagine. By taking a look at technology such as cloud-hosted or VoIP service for your business phone needs, you can grab onto significant savings for your company. So where do you start? Ditch That Copper-Wire Service. One of the most traditional types of phone service is through copper-wire, and chances are this is the type of system you are already most familiar with. While these systems are considered fairly reliable, they also come with a host of drawbacks such as expensive equipment to purchase, technician set-up and call out fees and even a contract that can tie you down for several years. Most small to mid-sized businesses who opt for a copper-wire office phone system will likely find themselves with an enormous financial outlay, and very little chance of getting the customization that they require to run and grow their businesses. Move to the Cloud. Though the name might make you think it’s in the sky somewhere, cloud-hosted and VoIP systems are actually run via your high-speed internet. Providers, such as Vonage Business, host your office phone’s nerve center. This provides your business unrivaled access to new customizable features and dramatically reduced pricing. Compare, Compare, Compare. There are many VoIP office phone providers in the marketplace, but the quality of their products, customer support systems and pricing structures can vary. When you’re looking at the competition, ask yourself the following: Q: What kind of contracts are required? A: Vonage Business has no annual contracts. Ever. Q: What features are included in the plan? A: There are over 40+ standard features to help manage your business and increase your productivity with Vonage Business. Q: What kind of international rates can be expected? A: Vonage’s international rates are up to 75% lower than traditional carriers. Take a look at our rate calculator to find out more. What about costs? Cost might seem like the most important thing when searching for an office phone plan. However, it’s also essential to think of value alongside price. If targeting the lowest price means having to sacrifice top-notch customer and technical service or a less reliable business phone system, it could actually end up being detrimental to your bottom line. If you’re ready to see how Vonage Business can help cut your business phone bills, simply fill out the form above and one of our friendly reps will call you. When our customers first hear about our “no annual contracts” policy for our top-of-the-line business VoIP systems, it’s usually met with surprise. This is particularly true among customers who have been dealing with traditional copper-wire business phone solutions, which often require contracts that last at least a year or more. Expensive, lengthy contracts are business as usual for wire-based legacy systems. However, the cloud revolution has made the shackles of long contracts, expensive equipment and service call-outs a thing of the past. In short, the cloud is a business phone revolution. Why No Annual Contracts? We believe in our service and products. When you sign up for your cloud-hosted service with Vonage Business, we know you’re going to love it. We want our customers to stick around because they’re delighted with what we provide, not because we’ve trapped them in a long-term contract. Our features are top of the line. We’ve built a second-to-none phone system that’s feature rich, making it easy for your company to grow and succeed. Even our most basic packages come with over 40+ mission-critical features. We’re always developing new and exciting features and plug-ins for our customers – all hosted in the Vonage Cloud. Reliability is our specialty. Keeping your business running and on target is a primary concern, particularly when it comes to your phone system. Vonage Business’ cloud-hosted business phone system is one of the most reliable in the industry. From bad weather to unexpected emergencies, not even an internet outage can keep you from fielding your customer’s calls quickly and efficiently. Our customers save 30% or more on their bills.* Many business phone service providers, at first glance, appear to offer great savings. However, oftentimes this is because they lock you into a lengthy, multi-year service contract. Wondering why Vonage Business offers business VoIP services with no contracts? If you’re not happy with us, we don’t want to trap you into a huge commitment. It’s true – we offer no annual contract business VoIP that our 36,000+ customers use and love every single day. These thousands of business owners are working hard to build a business and we want to be their partner in success.