November 22 2013 ArchivesI’m excited to say we redesigned one of our portals! Customers who use the End User Portal will notice a fresh look-and-feel when they log in. In addition to the exciting new logo, a redesigned home page and streamlined navigation simplifies management of your phone system. Here are some changes I find helpful that I think you will too. New Home Page View a Graphical Representation of the past weeks’ calls See Recent Voicemails including details like: Caller ID Name Caller ID Number Even listen to your voicemails See more details about your calls including: Date/Time Direction Caller ID Top Navigation Home page Voicemail Messages (including Voicemail Transcription) Recording Call Log Settings Company Directory The top navigation icons link directly to: Home page Voicemail Messages including: Access to Voicemail Transcription Ability to email and download Search capabilities On demand Call Recording (ODCR) Play back your recordings Email and Download your recordings Search for recordings Only displays if ODCR is included with your extension Call Log Quickly filter your call logs based on direction or time frame Search your calls Play recordings if you have On Demand Call Recording Export to Excel or PDF Settings include one place to control the setup for your extension including: Extension View extension details Enter a Backup number Set a Default Area Code when dialing out so you only dial seven digits Activate features like Call Screening, Call Announce, and Screening Menu Set your Outbound Caller ID (if allowed by your account Super User) Configure your Never Miss a Call option by choosing between Send Calls to Voicemail Forward All Calls Simultaneous Ring Follow Me Turn on Do Not Disturb Voicemail PIN and Greetings Record four different greetings Choose where your calls should forward if someone chooses to exit your voicemail by pressing 4 Call Monitoring (if available for your extension) Set your PIN for accessing the Call Monitoring System. Devices Configure up to three devices for your one extension Company Directory See Real Time Status of your co-workers Click to Call your co-workers View status of Conference Bridges and Call Queues Left Navigation The left navigation pane provides access to Click to Call Customer support and these tools: Make a phone call Review how your outbound Caller ID is set to display View Never Miss a Call settings Toggle your active devices on or off Profile Settings Access Knowledge Base articles Get More Details OR Go to the Portal About Aaron CharlesworthAaron oversees all marketing and product management activities for the company and is an accomplished executive with deep technology marketing experience. He has a proven track record in lead generation, planning and product management, qualitative and quantitative research, search engine optimization, and creative collateral development. January 14 2013 ArchivesUnless you frequently make changes to your phone system, you probably don’t log on to the Vocalocity User Portal too often. In fact, if you only log on once or twice a year, you might have forgotten your password. The good news is that resetting your password is easy and you can do it all by yourself in just a few minutes. Are you an administrator who needs to change the password for your employees? Check out our full Support post on how to reset passwords with the Admin Portal. How to Reset Your Vocalocity Password (End-Users) Go to the User Portal at http://my.vonagebusiness.com Click “Forgot your password?” Enter your Vocalocity username and click “Submit” Then, answer your secret question If you don’t remember the answer you will have to ask the Vocalocity administrator at your office to reset the password for you After successfully answering your secret question, our system will generate a temporary password and email it to you Then, just log in to the User Portal with your temporary password and change it to something (and secure!) that you’ll remember Looking for information on how to change your temporary password? View our Support entry on passwords for more details Tips on Password Security Don’t reuse a password that you use for other accounts Try to use a combination of letters and numbers between 8-12 characters Avoid using simple words that you would find in a dictionary – certainly don’t use the word “password” Try not to use a combination of words or letters that are personally identifying, like your address or birthday (i.e., mainstreet0570) but be sure to choose something that you’ll remember DO create a complex, misspelled sentence with a combination of numbers, characters and letters (i.e., if you only think you’ll remember your street and birthday, try to make it more secure, like: M@nStrT05?70) Try using an online password checker like Microsoft’s to check if your password is strong And if you want to be REALLY secure, set a reminder on your calendar to change your password every few months About Dave MorrisDave is a content strategist and writer at Vonage Business Solutions, working with teams across the company to build communication programs that enable our customers and assist our prospects. He enjoys living in Atlanta and is an avid gardener, restaurant enthusiast and live music fan.