January 30 2014 ArchivesNo doubt, many business owners making the switch to a business VoIP phone system are asking themselves: What took me so long? After all, most are seeing immediate and eye-popping monthly savings. And the crystal-clear connections and hassle-free efficiency of VoIP are certainly refreshing – not to mention the freedom of leaving behind that closet-full of wires required by their old legacy phone system. While new VoIP customers may love their phone system, many have yet to discover the advanced features that can bring them new and profound business advantages. This wealth of agile VoIP phone system features is so intuitive and easy to build into daily business operations, it’s a shame not to. The fact is: If you’ve switched to a state-of-the-art business VoIP provider – you’ve now got features and capabilities at your fingertips that your legacy phone system just wasn’t built to support. It’s a brave new world to be leveraged! So let’s take a look at five of the top features your new VoIP system delivers right now. And more importantly, let’s talk about digging in and utilizing these features as soon as possible: Call Continuity Perhaps nothing keeps executives and IT managers up at night like the thought of extended downtime. That’s what Call Continuity is all about – maintaining service through unforeseen events such as a power outage or a disruption in Internet service. With Call Continuity, the system detects such events and automatically reroutes calls to pre-specified numbers for each extension (including cell numbers, if preferred). When the event is over, normal routing is automatically reinstated. While Call Continuity is comforting, the feature is not fully enabled until backup numbers are set within the system’s admin portal. It’s an easy setting that your company should get to immediately. Dynamic Caller ID The Dynamic Caller ID feature allows you to present a phone number of your choosing for outbound caller ID. Want to be sure a client recognizes your number even if you are calling from a different department inside your office? Maybe you want your number to appear local even though you’re making a cross-country call. No problem! Just assign a code for each of your numbers then use that code to select the one you want displayed during your outgoing call. Mobile Application With a leading-edge Mobile App, your mobile device is an extension of every tool you have at your disposal in the office. It’s an invaluable feature for companies with active remote workforces, or for any day an employee is unable to make it into the office. The mobile app provides the full functionality of your desktop in your pocket wherever you go, so you can listen to your company phone voicemail or check your extension’s call log, as well as perform numerous other important tasks while you’re on the go. It’s a transparent feature, so no one you speak to is aware you’re not in the office. Call Monitoring With this feature, you can help train or coach employees by monitoring calls for quality purposes and reviewing performance. With a secret PIN, you ensure only the employees you pre-select can use the Call Monitoring feature. You also have the option to use a customized legal announcement configured from your account portal. While employees are on calls, the administrators you select can: Monitor an employee’s call. You’ll be muted so that neither party can hear you. Whisper to employees to help them handle a challenging call. Only your employee can hear you with this feature. Barge, or jump in mid-call to assist both parties. Desktop Plugins A desktop application integrates your business VoIP phone system with your computer desktop – giving you more control and power than ever. The Desktop also supports a series of powerful Plugins that help you leverage the business-class tools you already use – such as LinkedIn, Salesforce.com, Quickbooks, Outlook and more. When you download the Desktop and begin using your favorite Plugins, many of which are free, you’ll gain incredible insight into each incoming and outgoing phone call. It’s the kind of productivity that wasn’t possible with your old legacy phone system. But now it is! Small to medium-sized businesses continue to look for competitive advantages, which is why so many opt for top-quality business VoIP phone systems. But once the system is in place, it’s worth your time to discover the many features you now have – built in and ready to go – that will help your organization compete and win. Did we leave out any of your favorite business VoIP features? Let us know! Call ContinuityUninterrupted business phone service through any emergency. LEARN MORE About Aaron CharlesworthAaron oversees all marketing and product management activities for the company and is an accomplished executive with deep technology marketing experience. He has a proven track record in lead generation, planning and product management, qualitative and quantitative research, search engine optimization, and creative collateral development. March 7 2012 ArchivesOn Day Three of Telework Week, we’re going to chat about how Vocalocity Desktop can help you stay connected from your desk at work or your laptop at home. Wonder why our Vocalocity Desktop won INTERNET TELEPHONY’s Product of the Year award in 2011? Well, it’s our most multi-tasking feature to date, it helps you get so much more done in less time, and it gives you unprecedented visibility into your caller with each incoming phone call. But if you’re thinking about teleworking and switching between your desktop and laptop, how can Vocalocity Desktop benefit you? One of the great features about Vocalocity Desktop is that it’s customized to your individual log-in and can be installed on any computer. We’ve made the basic platform FREE for all Vocalocity customers, so all you need to do is take a few moments to download the application and then sign in using your Vocalocity account information. Vocalocity Desktop automatically synchs with your phone extension, meaning that with each incoming call – whether you’ve got your phone set to ring your desk phone, cell phone, or home-office phone – the Desktop app will pull information from your default plugin no matter where you are! Let’s see how this works. So, I’m working from home today and I’ve installed Desktop on my laptop. I’ve also set my cell phone to call forward, so it’ll ring with each incoming business call since I’m not at the office. I have my Vocalocity Desktop set to open to Outlook with each incoming call, but you can customize Desktop to open any of our available plugins. When I receive a business call on my Vocalocity Mobile app, Desktop automatically pulls up the caller’s information from Outlook! I take regular notes about my calls in MS Outlook so I can stay up to date about my conversations no matter where I am. To learn more about Vocalocity Desktop or its supported plugins, visit the product page or call 1-877-862-2562.