Successful small businesses don’t stay small forever, and when expansion opportunities come to light, they’re difficult to ignore. Office space, technology and even phone systems need to be reevaluated to accommodate new employees and growing demand for products and services.

Thinking “Outside the Office”

business phone solution: Teleworking topsFrom a rapidly expanding sales force to new satellite offices or even offering employees the much-valued perk of being able to work from home, using a cloud-hosted business phone system allows for full office functionality from any location. By utilizing the Work from Anywhere feature, employees can simply plug in their IP phone at their location, or easily go mobile with the Vonage Business Mobile Apps. Managers and business owners can use features to view individual call times or monitor sales and customer service calls for any user, no matter where the location.

Keeping an Eye on the Bottom Line

Maintaining revenue streams and overall budget is one of the biggest priorities for small business. Fortunately, Vonage Business are specialists in providing the best business phone options to small and mid-sized businesses, including:

  • No annual contracts. Vonage Business customers choose to stay because of the excellent, reliable service and affordability.
  • Low-cost price plans. A range of plans and options are on offer to fit small business parameters.
  • Top-of-the-line support. The system is easily self-managed through the Admin Portal, and our live customer and technical support pros are there when you need them.

Preparing for Easy Future Expansion

One of the downsides of selecting a traditional, copper wire telephone service is that adding new lines, moving offices or accessing important calls from outside the office is often difficult, time consuming and expensive. Technicians need to be called in for wiring and maintenance, causing downtime and lost revenue. With the Vonage business phone system, handling events such as adding a new line are easily addressed directly through the Admin Portal.

To find out more about how Vonage Business can support small business, fill out the form for a no-hassle quote or call 1-877-862-2562 to speak to a friendly representative.

Work-from-homeTHUMBAt one time, safety features such as anti-lock brakes, air bags, traction and vehicle stability control were reserved for those who purchased the most expensive cars on the market. Now entry-level cars are equipped similarly to high-end vehicles, thanks to innovative automakers who understood the changing needs and desires of the average consumer.

A similar revolution is taking place within the telecommunications industry. In the recent past, Fortune 500 companies were the only telecom customers that could afford feature-rich PBX phone systems. In fact, many telecommunications service providers paid little attention to small to medium-sized businesses (SMBs).

1) Now Available: A Market Smart System

Customer Quick Clips

Why I Selected Voice over IP
Voice over Internet Protocol (VoIP) technology has helped drive down the cost of monthly service and offers an attractive alternative communication solution with all of the bells and whistles of more expensive traditional options. However, the cost and complexity associated with installing on-premise VoIP PBX systems may still be beyond the reach of many small businesses. Intricate implementations and on-site maintenance issues often remain a barrier for SMBs that would otherwise adopt this technology. Consequently, players that offer on-premise VoIP PBX equipment and service have continued to focus their energies on larger companies with greater resources and more money to spend.

A 2006 industry report from Frost & Sullivan notes that micro-enterprises constitute 89 percent of the total number of business establishments in North America, but are for the most part under-served by the majority of today’s telecom solution providers. The demand for IP telephony and site-to-site or interoffice VoIP services is clearly on the minds of small- to medium-size businesses. A 2006 survey by Forrester Research found these companies were up to three times more interested than larger enterprises in such services.

However, Vonage Business is addressing the needs of the SMB market with hosted PBX solutions that offer feature-rich, flexible options at a considerably lower cost than previously available choices. Hosted business VoIP PBX systems offer SMBs a means to operate more efficiently and gain the same features and functionality that large companies consider critical to their success.

2) A Tailor Made Solution for SMB’s

With a hosted VoIP PBX, micro enterprises can project the appearance of being larger and more effective without having to bring in IT professionals to address their network needs. Hosted service providers such as Vonage Business, for instance, make it easy for these small to medium-sized businesses (SMBs) to take advantage of a VoIP network by offering customized service packages that are priced on a per-month basis, thereby enabling better management of operational expenditures.

With a hosted PBX offering, there are no expensive upfront equipment costs. However, an SMB gains all of the advantages of a carrier-grade communications system that is fully redundant and includes back-up and fail over capabilities. By only having to invest in IP phones, there is no concern of having to update or replace obsolete hardware.

SMBs that implement a business VoIP system are highly satisfied with the results and are also likely to recommend it to peers. A 2006 study conducted by Savatar, a North America-based telecom consulting firm, noted that once they have deployed VoIP, 69 percent of respondents indicated they would highly recommend the technology. Throughout the study, respondents demonstrated why VoIP is advantageous to their business. They cited lower total cost of ownership (TCO), lower monthly recurring costs (MRC), and better system management as primary concerns driving their VoIP purchasing.

3) The Perfect Pairing for Road Warriors

There’s no denying that reliable phone systems are critical for small to medium-sized businesses (SMBs) that need to stay in touch with their suppliers, customers and partners regardless of geography. Continuous service in today’s 24/7 environment plays an important role in businesses of any size. The cost of missing a phone call, voice mail or e-mail while on the road can be particularly high for the business owner who is trying to win new business or maintain existing customers. Staying connected while on the road is a chief concern for SMB owners and their sales teams. Checking voice mail from the road can often be time-consuming and consequently, many remote workers give out their personal cell phone number as a more expedient means of staying connected.

With a hosted PBX, road warriors can increase their productivity through a myriad of options including a “Follow Me” feature that enables call forwarding from a desktop phone to a mobile phone or home phone. This feature can be set up two ways – when a call comes in, it can be directed to ring on a mobile phone for 15 seconds, then on a home phone for 15 seconds, and on to an alternate number or voice mail. Alternatively, a simultaneous ring can be set up for incoming calls to ring on a desk phone and mobile phone at the same time ensuring that regardless of location, they’re sure to receive the call.

Another important feature for the road warrior is the ability to receive voicemail through e-mail as a .wav file or call into a mailbox remotely and check messages. In essence, the mobile phone or PDA becomes an office extension and there is no longer a need to have a desk phone to be part of the PBX.

4) No-Hassle Plug & Play Service

When small to medium-sized businesses (SMBs) deploy PBX solutions that are maintained on-site, a service technician must initially install the system and then move or re-install phones every time there is a staff change. To say that this investment of time, resources and working capital is a strain on a business owner’s patience and wallet is an understatement. In contrast, hosted PBX solutions have been estimated to save business owners thousands of dollars each year. The ability to quickly set up a hosted VoIP PBX system through an easy plug-and-play approach means a SMB can have a solution that is up and running in minutes, not hours or days.

This time and money saving technique also has long-term benefits. With a hosted PBX solution, even the most non-technical employees can set up or make changes to an extension simply by going online and clicking on an “update” icon. Making such updates doesn’t require a specially trained IT professional as is often the case with an on-site system. If the employee can navigate the Internet, then he or she can easily make any changes or modifications to the features and functionality of the business’s hosted PBX system. There’s no more waiting for a technician to show up and move phones or having to “do without” an extension for any period of time.

5) Multiple Locations? No Problem!

Small to medium-sized businesses (SMBs) aren’t necessarily defined as the “mom and pop” operation down the street – in fact, they often have multiple locations around the country. A hosted business VoIP PBX allows micro enterprises to unite their dispersed locations and employees under a single communication system with a “Work from Anywhere” approach. This approach leads to increased efficiencies through the elimination of long distance charges between offices, multiple phone systems and the associated headaches that go hand-in-hand with managing these different systems. A unified solution also provides a professional image and makes it easier for customers to reach the desired party they are initially calling.

6) Highly Reliable and Disaster-Proof

SMBs that continue to use traditional PBX systems are actually putting their operations at risk for downtime as well as high upfront and maintenance costs. The reality is that many business owners who are using antiquated phone systems don’t realize their equipment is dying until it is too late. In the worst case, this could cost a business thousands of dollars and have a dramatic impact on their profitability. During a natural or other unforeseeable disaster, a small business could also lose its traditional phone system in an instant. Conversely, with a hosted PBX system, phones will never “die” and Call Continuity features can ensure business stays on track at all times.

Since information comes into a central, hosted system, voicemail is stored and never lost and extensions can be re-activated by simply plugging the IP phone into a new broadband connection. The customer never receives a busy signal or an out of service message. Put into perspective, this feature alone could not only save a business from losing profitability – it could literally keep the business from having to close its doors for good.

As all business owners know, making savings where you can is one of the most crucial things you can do. However, cutting costs at the expense of successfully managing your business can actually do more harm than good. Fortunately, saving on your office phone system these days isn’t as difficult as you might imagine. By taking a look at technology such as cloud-hosted or VoIP service for your business phone needs, you can grab onto significant savings for your company. So where do you start?

Ditch That Copper-Wire Service.

One of the most traditional types of phone service is through copper-wire, and chances are this is the type of system you are already most familiar with. While these systems are considered fairly reliable, they also come with a host of drawbacks such as expensive equipment to purchase, technician set-up and call out fees and even a contract that can tie you down for several years. Most small to mid-sized businesses who opt for a copper-wire office phone system will likely find themselves with an enormous financial outlay, and very little chance of getting the customization that they require to run and grow their businesses.

Move to the Cloud.

Though the name might make you think it’s in the sky somewhere, cloud-hosted and VoIP systems are actually run via your high-speed internet. Providers, such as Vonage Business, host your office phone’s nerve center. This provides your business unrivaled access to new customizable features and dramatically reduced pricing.

Compare, Compare, Compare.

There are many VoIP office phone providers in the marketplace, but the quality of their products, customer support systems and pricing structures can vary. When you’re looking at the competition, ask yourself the following:

Q: What kind of contracts are required?
A: Vonage Business has no annual contracts. Ever.

Q: What features are included in the plan?
A: There are over 40+ standard features to help manage your business and increase your productivity with Vonage Business.

Q: What kind of international rates can be expected?
A: Vonage’s international rates are up to 75% lower than traditional carriers. Take a look at our rate calculator to find out more.

What about costs?

Cost might seem like the most important thing when searching for an office phone plan. However, it’s also essential to think of value alongside price. If targeting the lowest price means having to sacrifice top-notch customer and technical service or a less reliable business phone system, it could actually end up being detrimental to your bottom line.

If you’re ready to see how Vonage Business can help cut your business phone bills, simply fill out the form above and one of our friendly reps will call you.

When our customers first hear about our “no annual contracts” policy for our top-of-the-line business VoIP systems, it’s usually met with surprise. This is particularly true among customers who have been dealing with traditional copper-wire business phone solutions, which often require contracts that last at least a year or more. Expensive, lengthy contracts are business as usual for wire-based legacy systems. However, the cloud revolution has made the shackles of long contracts, expensive equipment and service call-outs a thing of the past. In short, the cloud is a business phone revolution.

Why No Annual Contracts?

We believe in our service and products.
When you sign up for your cloud-hosted service with Vonage Business, we know you’re going to love it. We want our customers to stick around because they’re delighted with what we provide, not because we’ve trapped them in a long-term contract.

Our features are top of the line.
We’ve built a second-to-none phone system that’s feature rich, making it easy for your company to grow and succeed. Even our most basic packages come with over 40+ mission-critical features. We’re always developing new and exciting features and plug-ins for our customers – all hosted in the Vonage Cloud.

Reliability is our specialty.
Keeping your business running and on target is a primary concern, particularly when it comes to your phone system. Vonage Business’ cloud-hosted business phone system is one of the most reliable in the industry. From bad weather to unexpected emergencies, not even an internet outage can keep you from fielding your customer’s calls quickly and efficiently.

Our customers save 30% or more on their bills.*
Many business phone service providers, at first glance, appear to offer great savings. However, oftentimes this is because they lock you into a lengthy, multi-year service contract.

Wondering why Vonage Business offers business VoIP services with no contracts? If you’re not happy with us, we don’t want to trap you into a huge commitment. It’s true – we offer no annual contract business VoIP that our 36,000+ customers use and love every single day. These thousands of business owners are working hard to build a business and we want to be their partner in success.

More and more offices are choosing virtual phone systems to enable workers to stay connected no matter where they are. Vonage Business customers like 123 EDI and Reef and Rainforest chose a hosted phone service precisely so their talented employees can work remotely without ever feeling like they’re separated from the main company. A virtual phone set-up like the one provided by Vonage can not only unify your offices, it can also give you the presence of a much larger business while affording you a small business budget.

“Work from Anywhere”

Virtual phone systems are hosted “in the cloud” which means that you can access your technology wherever and whenever, as long as you have an Internet connection. If you’re the type of person who needs to travel frequently for conferences or tradeshows, you can easily connect to your business phone system via a softphone.

You can even unplug your desk phone and take it with you, perfect for maintaining a business presence even when you need some quiet time at your mountain cabin or beach house. And if you have the type of business where your employees need to be on a call – but you don’t want to have to purchase an entirely new cell phone for them – our Vonage Business Mobile apps for iPhone® and Android™ work directly through the cell phone while giving the appearance that you’re calling from your desk.

Big Business Presence

Project Partners uses Vonage’s virtual phone system to connect its employees across the United States while giving the appearance that they’re all located in the same office. By setting up their phone system with the same area code, sales professionals can close deals while presenting a professional appearance.

Transferring calls is easy, as employees can dial an extension just like they would if they were all sitting in the same office building. So if the Director of Operations in California needs to reach the Vice President of Sales in Boston, she can just dial his extension to forward a call, without having to ask the caller to hang up and dial an outside number.

Bottom Line

By choosing virtual phone systems, businesses are giving themselves a competitive advantage to be able to work anywhere, be more productive, and spend less money on monthly bills and maintenance.

Isn’t it time you got a quote to see how using Vonage’s virtual VoIP solution can help power your business? Fill out the form on the left or get a quote to get started with our no-contract service.

The world’s mobile working population now numbers well over 1 billion people – and that number isn’t standing still. That’s a lot of workers on the move!

Work-from-homeTHUMB

In the America’s region, according to an IDC study, North America has the largest number of mobile workers, with 75% of the workforce mobile in 2010. Across the America’s region, the number of mobile workers will grow from 182.5 million in 2010 to 212.1 million in 2015 (IDC Study, Worldwide Mobile Worker Population 2011-2015 Forecast).

Of course, that comes as no surprise to business owners. Mobile access – both anywhere and anytime – is an imperative to success for today’s small to medium-sized businesses (SMBs). For many business owners and employees, their mobile device has become an “pocket office,” enhancing productivity and freeing them to take their business wherever they go – whether that’s driving to an important sales meeting, working from home or even going on a family vacation. When you can’t stay in the office, you take the office with you.

1. iPhone and Android Apps

Say you left the office for vacation, but forgot to adjust the settings on your handset before you left. No worries! With helpful mobile apps for iPhone and Android, you can configure your Never Miss a Call settings, check voicemail, make calls, and view a complete call log – accessibility at your fingertips, no matter where you are. And every call you make comes from your office number, making it appear as though you’re at your desk.

2. Voicemail to Email

Tired of calling multiple voicemail boxes to retrieve messages when you’re out of the office? Now you can leave all that behind. With Voicemail to Email integration, you can receive voicemails as email attachments to your email inbox. When a message comes in, you can receive the voicemail as an attachment (.wav or mp3 file format). Just click to listen to your message(s) from your laptop or mobile device.

3. Voicemail to Text Transcription

Say you’re in a meeting and see that a voicemail has been left for you – but can’t step out to listen to it. With Vonage Busines, you can visually “see” your voicemails when you receive them through our Voicemail to Text service. You can quickly and easily have your voicemails transcribed to text and sent right to your email or mobile device. Even if you’re in a meeting, you can scan messages, determine whether follow-up is needed and respond accordingly.

4. Online Portal

When you’re across the country at a conference or working in a coffee shop after a client meeting, Vonage’s Admin Portal makes managing your account and viewing the real-time status of coworkers’ phone lines a breeze. Set permissions for Auto Attendants, revise voicemail MP3s, pay bills, manage extensions, and so much more. And your employees have access to their very own user portal where they can manage voicemails, Never Miss a Call settings and more.

5. Never Miss a Call

Set Call Forwarding rules, enable Simultaneous Ring or set Follow Me permissions to ensure that you, well, never miss a call! It’s a free and easy way to make sure you always stay connected, and it works with your home phone and cell phone for maximum convenience.

Are You Moving Forward – Or Running In Circles?

Mobility is more than just motion. Businesses must offer effective mobile solutions for their employees – mobility is a way of life today. Many workers use their mobile devices for their business and personal lives. They need the ability to distinguish between calls, control which calls they take and when, and decide how to manage calls. It takes more than an ordinary phone service to do all that.

Vonage’s business VoIP phone service has the business intelligence you need built right into the system. Vonage gives you the power to conduct business anywhere, anytime – and gives your employees the flexibility they need to juggle the competing demands on their time.

Isn’t it time you get mobile with Vonage Business? Find out how Vonage can help your business – call us today at 877-862-2562.

Starting a small business is no easy task. In addition to staying within budget, comparing prices on products and services is a must. At Vonage Business, we understand the challenges that small businesses face, which is why we cater exclusively to them. Our small business phone systems are reliable and full of powerful business features.

Known as Voice over Internet Protocol (VoIP) phone service, our phone services are ideal for any business looking to cut down on expenses, without losing quality. The difference between our phones and traditional land lines is that ours operate via your company’s broadband connection, instead of copper phone lines. The difference is that phone service is delivered to you digitally, rather than electronically.

Imagine being able to use your office phone virtually anywhere around the world. Vonage’s small business phone services have turned that vision into a reality. No more long distance charges and no more additional fees for extra features. Vonage charges a low, flat rate every month, so you know how to budget and what to expect.

Included Features:

The Admin Portal gives administrators complete control over their system, and gives end users control over their own individual telephone extension. The Web Portal is password protected, and Administrators login to a system-wide view of their account. Features and extensions can be administered quickly and easily from the portal. Employees get their own User Interface Web Portal that controls their own extension only. Employees can update voicemail settings, call forwarding settings, and view call history.

Voicemail to Email is one of our most popular features and is included with every one of our small business phone systems at no extra charge. Checking your voicemail with this feature doesn’t even require access to a telephone. Each user can set the email address where voicemails should be sent. Then Vonage sends an mp3 or WAV file attachment to the email address, so that the user can listen to the voicemail from his or her computer.

The Virtual Receptionist is a very powerful and professional feature that can make an impression on your callers before you even answer the telephone. The Virtual Receptionist is the phone menu for your system, and can answer calls and prompt callers with which extension to dial to reach a certain party or get certain information. You can customize your Virtual Receptionist to fit your company, and Vonage customers use it in a variety of ways. Companies can record and upload their own greetings or we can record them for you. You can set the feature to ring call groups for departments, go to individuals, give information such as hours of operation and directions, and inform callers of new services and products. This feature is available for all Vonage Business accounts, and even small companies with only a few employees can take advantage of the professionalism this feature presents to customers.

Call Logs are an important feature for many businesses, in order to track phone usage, and for client billing purposes. Vonage’s business phone systems make call logs easy to access from the administrator web portal. The Call log gives you a report on the monthly call history on your system.

The Dashboard is a live view of your entire telephone system. Account administrators can determine who has access to the dashboard. With the Dashboard you get a live view of every extension in the system; what extensions are in use, what number they are on call with, and the duration of the call. Extension to extension calls can be made directly from the Dashboard, by simply clicking on an extension.

The Mobile App is available for Droid and Iphone smart phones. It allows administrators to manage their Vonage system from anywhere. They can view the Dashboard, change call forwarding settings, check voicemail and more. The Mobile App is just one more way that Vonage makes your business telephone more flexible.

With Vonage’s small business phone systems, we match the features of a Fortune 500 phone system, but without the high price tag. We don’t sell our phone services to larger corporations or residences – your small business is our primary focus.

ReliabilityIf you were born before the invention of cell phones, then it’s likely you remember the high price tag of long-distance calling and the unpredictability of a traditional phone bill. These days, land lines are becoming increasingly sparse, and cell phones have certainly made long-distance calling much more cost-efficient. Unfortunately, conducting business calls over a cellphone while you’re at the office can restrict calling functionality. Thankfully, VoIP is changing the way we view business communication.

What is VoIP?

VoIP, or Voice over Internet Protocol, is a process whereby analog audio signals are converted into digital data that is sent out via the Internet. At Vonage Business, our business IP phone system utilizes your connection to the Internet and allows you to make phone calls from a desk phone, just as you normally would. The difference is you don’t have to pay high long distance calling fees. What’s more, our VoIP software is continually updated and improved to ensure you get the best service and connection possible.

Why You’ll Love It

We get excited about our business IP phone systems. Why? Because our innovative technology has the capacity to revise all small business phone systems around the globe as we know them. It’s that groundbreaking. Vonage Business is constantly improving our service offering, and using improvements in technology to further unify your communications. Vonage’s new Desktop feature allows you to instantly see information about a caller collected from the Internet when your phone starts ringing.

How Does It Benefit My Business?

The standard phone system served its purpose years ago, but with the introduction VoIP, it’s likely that land lines will eventually be weeded out. Some of the advantages of a VoIP phone include the following:

  • A business IP phone system is much more cost-effective than traditional phone systems.
  • An IP phone can be plugged in and a call can be placed anyplace where there is a broadband connection, allowing you to work from anywhere.
  • Unlike most traditional phone companies, our systems contain features that are included in your low monthly rate.
  • A VoIP phone allows you to check your voicemail messages over the Internet or attach them in an email.

Are you ready to find out more about how Vonage Business can bring the power of VoIP to your business? Fill out the form above, or call one of our knowledgeable and friendly salespeople at 1-877-862-2562 today. If you’d like more information on joining the VoIP revolution, you can also take a look at our Buyer’s Guide.

SOHO-MobileSplashMost customers choose Vonage’s business phone service for a combination of low prices, business-class features and anywhere access with 24/7 customer support. But many customers don’t know about all of the different tools that are available to them – for free – with every account.

Below are some of the great features and functions of Vonage’s

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