Not all business VoIP phone service providers are alike – Vonage is used by over 375,000 people for business calling. If you’ve been comparing VoIP companies and are confused about who’s the best for your business, these four major differences should give you more of an idea why Vonage is the best provider for small and mid-sized businesses.

Residential vs. Business

First of all, Vonage Business only provides service for small to mid-sized businesses (SMBs). We decided early on that we wanted to focus our business model on helping SMBs grow, which is why we target our offerings to business-class services. This doesn’t mean that if you work from a home office that we won’t work with you – we will! We partner with offices and organizations to make sure that we’re focused on delivering the best commercial services for retail, restaurants, offices, NPOs, warehouses, distribution centers, call centers … you name it.

Service

Vonage Business started from a small office in midtown Atlanta and grew rapidly – so much that in 2014 we made the move to our new headquarters. This puts us in the unique position to understand the issues facing SMB’s from a personal level. We pride ourselves on providing an in-depth knowledge base site so customers can immediately find answers to questions about setup or adding features. Our customer care team is well versed not only in our products, but also in VoIP technology and is available if customers need support.

Innovation

Part of the reason that Vonage consistently rolls out new included features and add-ons is because of our in-house engineering team and also because of our proprietary technology. We built the system that we use to provide your VoIP service – providers in our space mostly rely on open-source or leased technology which either limits or slows down their ability to create customized plugins and features.

No Annual Contracts

We don’t require our customers to sign a restrictive contract. We want them to stay with us based on their satisfaction with our service. Thousands of customers have been with us for years because of our ability to allow them to telecommute, use analytics and reporting tools to measure call data, customize their system with Virtual Receptionists and Call Queues and much more. We believe in being a resource to help grow your business – not hold you back.

Are you interested in getting a free quote or speaking to a Vonage Business rep about how we can help power your business? Fill out the form to the left, or explore our site to see how easy signing up can be.

As all business owners know, making savings where you can is one of the most crucial things you can do. However, cutting costs at the expense of successfully managing your business can actually do more harm than good. Fortunately, saving on your office phone system these days isn’t as difficult as you might imagine. By taking a look at technology such as cloud-hosted or VoIP service for your business phone needs, you can grab onto significant savings for your company. So where do you start?

Ditch That Copper-Wire Service.

One of the most traditional types of phone service is through copper-wire, and chances are this is the type of system you are already most familiar with. While these systems are considered fairly reliable, they also come with a host of drawbacks such as expensive equipment to purchase, technician set-up and call out fees and even a contract that can tie you down for several years. Most small to mid-sized businesses who opt for a copper-wire office phone system will likely find themselves with an enormous financial outlay, and very little chance of getting the customization that they require to run and grow their businesses.

Move to the Cloud.

Though the name might make you think it’s in the sky somewhere, cloud-hosted and VoIP systems are actually run via your high-speed internet. Providers, such as Vonage Business, host your office phone’s nerve center. This provides your business unrivaled access to new customizable features and dramatically reduced pricing.

Compare, Compare, Compare.

There are many VoIP office phone providers in the marketplace, but the quality of their products, customer support systems and pricing structures can vary. When you’re looking at the competition, ask yourself the following:

Q: What kind of contracts are required?
A: Vonage Business has no annual contracts. Ever.

Q: What features are included in the plan?
A: There are over 40+ standard features to help manage your business and increase your productivity with Vonage Business.

Q: What kind of international rates can be expected?
A: Vonage’s international rates are up to 75% lower than traditional carriers. Take a look at our rate calculator to find out more.

What about costs?

Cost might seem like the most important thing when searching for an office phone plan. However, it’s also essential to think of value alongside price. If targeting the lowest price means having to sacrifice top-notch customer and technical service or a less reliable business phone system, it could actually end up being detrimental to your bottom line.

If you’re ready to see how Vonage Business can help cut your business phone bills, simply fill out the form above and one of our friendly reps will call you.

When our customers first hear about our “no annual contracts” policy for our top-of-the-line business VoIP systems, it’s usually met with surprise. This is particularly true among customers who have been dealing with traditional copper-wire business phone solutions, which often require contracts that last at least a year or more. Expensive, lengthy contracts are business as usual for wire-based legacy systems. However, the cloud revolution has made the shackles of long contracts, expensive equipment and service call-outs a thing of the past. In short, the cloud is a business phone revolution.

Why No Annual Contracts?

We believe in our service and products.
When you sign up for your cloud-hosted service with Vonage Business, we know you’re going to love it. We want our customers to stick around because they’re delighted with what we provide, not because we’ve trapped them in a long-term contract.

Our features are top of the line.
We’ve built a second-to-none phone system that’s feature rich, making it easy for your company to grow and succeed. Even our most basic packages come with over 40+ mission-critical features. We’re always developing new and exciting features and plug-ins for our customers – all hosted in the Vonage Cloud.

Reliability is our specialty.
Keeping your business running and on target is a primary concern, particularly when it comes to your phone system. Vonage Business’ cloud-hosted business phone system is one of the most reliable in the industry. From bad weather to unexpected emergencies, not even an internet outage can keep you from fielding your customer’s calls quickly and efficiently.

Our customers save 30% or more on their bills.*
Many business phone service providers, at first glance, appear to offer great savings. However, oftentimes this is because they lock you into a lengthy, multi-year service contract.

Wondering why Vonage Business offers business VoIP services with no contracts? If you’re not happy with us, we don’t want to trap you into a huge commitment. It’s true – we offer no annual contract business VoIP that our 36,000+ customers use and love every single day. These thousands of business owners are working hard to build a business and we want to be their partner in success.

Starting a small business is no easy task. In addition to staying within budget, comparing prices on products and services is a must. At Vonage Business, we understand the challenges that small businesses face, which is why we cater exclusively to them. Our small business phone systems are reliable and full of powerful business features.

Known as Voice over Internet Protocol (VoIP) phone service, our phone services are ideal for any business looking to cut down on expenses, without losing quality. The difference between our phones and traditional land lines is that ours operate via your company’s broadband connection, instead of copper phone lines. The difference is that phone service is delivered to you digitally, rather than electronically.

Imagine being able to use your office phone virtually anywhere around the world. Vonage’s small business phone services have turned that vision into a reality. No more long distance charges and no more additional fees for extra features. Vonage charges a low, flat rate every month, so you know how to budget and what to expect.

Included Features:

The Admin Portal gives administrators complete control over their system, and gives end users control over their own individual telephone extension. The Web Portal is password protected, and Administrators login to a system-wide view of their account. Features and extensions can be administered quickly and easily from the portal. Employees get their own User Interface Web Portal that controls their own extension only. Employees can update voicemail settings, call forwarding settings, and view call history.

Voicemail to Email is one of our most popular features and is included with every one of our small business phone systems at no extra charge. Checking your voicemail with this feature doesn’t even require access to a telephone. Each user can set the email address where voicemails should be sent. Then Vonage sends an mp3 or WAV file attachment to the email address, so that the user can listen to the voicemail from his or her computer.

The Virtual Receptionist is a very powerful and professional feature that can make an impression on your callers before you even answer the telephone. The Virtual Receptionist is the phone menu for your system, and can answer calls and prompt callers with which extension to dial to reach a certain party or get certain information. You can customize your Virtual Receptionist to fit your company, and Vonage customers use it in a variety of ways. Companies can record and upload their own greetings or we can record them for you. You can set the feature to ring call groups for departments, go to individuals, give information such as hours of operation and directions, and inform callers of new services and products. This feature is available for all Vonage Business accounts, and even small companies with only a few employees can take advantage of the professionalism this feature presents to customers.

Call Logs are an important feature for many businesses, in order to track phone usage, and for client billing purposes. Vonage’s business phone systems make call logs easy to access from the administrator web portal. The Call log gives you a report on the monthly call history on your system.

The Dashboard is a live view of your entire telephone system. Account administrators can determine who has access to the dashboard. With the Dashboard you get a live view of every extension in the system; what extensions are in use, what number they are on call with, and the duration of the call. Extension to extension calls can be made directly from the Dashboard, by simply clicking on an extension.

The Mobile App is available for Droid and Iphone smart phones. It allows administrators to manage their Vonage system from anywhere. They can view the Dashboard, change call forwarding settings, check voicemail and more. The Mobile App is just one more way that Vonage makes your business telephone more flexible.

With Vonage’s small business phone systems, we match the features of a Fortune 500 phone system, but without the high price tag. We don’t sell our phone services to larger corporations or residences – your small business is our primary focus.

ReliabilityIf you were born before the invention of cell phones, then it’s likely you remember the high price tag of long-distance calling and the unpredictability of a traditional phone bill. These days, land lines are becoming increasingly sparse, and cell phones have certainly made long-distance calling much more cost-efficient. Unfortunately, conducting business calls over a cellphone while you’re at the office can restrict calling functionality. Thankfully, VoIP is changing the way we view business communication.

What is VoIP?

VoIP, or Voice over Internet Protocol, is a process whereby analog audio signals are converted into digital data that is sent out via the Internet. At Vonage Business, our business IP phone system utilizes your connection to the Internet and allows you to make phone calls from a desk phone, just as you normally would. The difference is you don’t have to pay high long distance calling fees. What’s more, our VoIP software is continually updated and improved to ensure you get the best service and connection possible.

Why You’ll Love It

We get excited about our business IP phone systems. Why? Because our innovative technology has the capacity to revise all small business phone systems around the globe as we know them. It’s that groundbreaking. Vonage Business is constantly improving our service offering, and using improvements in technology to further unify your communications. Vonage’s new Desktop feature allows you to instantly see information about a caller collected from the Internet when your phone starts ringing.

How Does It Benefit My Business?

The standard phone system served its purpose years ago, but with the introduction VoIP, it’s likely that land lines will eventually be weeded out. Some of the advantages of a VoIP phone include the following:

  • A business IP phone system is much more cost-effective than traditional phone systems.
  • An IP phone can be plugged in and a call can be placed anyplace where there is a broadband connection, allowing you to work from anywhere.
  • Unlike most traditional phone companies, our systems contain features that are included in your low monthly rate.
  • A VoIP phone allows you to check your voicemail messages over the Internet or attach them in an email.

Are you ready to find out more about how Vonage Business can bring the power of VoIP to your business? Fill out the form above, or call one of our knowledgeable and friendly salespeople at 1-877-862-2562 today. If you’d like more information on joining the VoIP revolution, you can also take a look at our Buyer’s Guide.

Business phone system: Entrepreneur at startup companyWhether you’re just starting up your business or are a long-standing player in your industry, getting your phone system right is an essential element to your success. Not only is it key for employee communication, but it’s also a customer’s direct route to interacting with your business. When it comes to giving your company a competitive edge, a digital phone system can truly be the most efficient and economical answer.

How Does It Work?

You may have heard terms such as VoIP, cloud-based phones or read about the concept of digital phone systems – but what does it all mean? Essentially, Vonage Business uses the power and speed of the Internet to create a reliable and effective phone network. By hosting the system in the cloud, your business has the opportunity to enable features that were never before possible.

Future-Proofing Your Business

A reliable phone service in your business is key – but a software solution that only improves with time is even better. While Vonage Business comes pre-loaded with over 40 mission-critical features to help you manage your calls professionally and effectively, you’ll have access to the latest updates and features as they’re released through the Vonage Cloud. It’s a smart solution for the ever-changing business landscape.

Making the Switch

Though going digital does involve cutting edge technology, making the jump to our digital phone system couldn’t be easier. Vonage Business’ plug and play systems mean you can be up and running before a traditional copper-wire provider could have dispatched a technician. Additionally, as your business grows, your phone system can grow with it – all easily managed through virtually. No need for expensive equipment or delays to your business.

To find out more about what Vonage Business can do for you, fill out the form for a no-hassle quote or call 1-877-862-2562 to speak to a representative.

Providing easy viewing to the real-time status of all your account’s extensions, the Dashboard allows users to customize views, see who’s on the phone and even dial extensions.

When you’re busy, having a quick view of what’s going on at work can be extremely helpful. That’s where Vonage’s Dashboard comes in. Like the Admin Portal, the Dashboard can give you a real-time view of who’s on the phone, who they’re talking to and for how long. You can even customize views and use Dashboard’s directory for click-to-call capabilities, all from your mobile or desktop. However, unlike Admin Portal which is for account administrators only, the Dashboard allows for quick overview for all account users, making it a powerful tool for your entire company.

How It Works

Modeled after user-friendly instant messenger applications, the Dashboard is extremely easy and intuitive to use. The system mimics what you might find on a desktop phone display by showing which extension is in use, but also gives you the status of each call for any extension on your system. Just want the feature for your management team? The Dashboard is customizable through your account administrator, allowing you to limit access per user.

Why You’ll LIke It

  • Easy, one-step system information.
  • View employee call status in real time, including call times, caller ID information and more.
  • Click to call any extension on your system.
  • Turn Do Not Disturb on and off with the click of a button.
  • Fully mobile accessible.

Get Started

The Dashboard is included with Vonage’s 40+ suite of features. To access it, logon to your user interface at http://my.vonagebusiness.com. Administrators should click the Dashboard icon at the top of the Admin Portal, whereas other users only need to click the Company Directory icon in their User portal.

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