March 29 2017 CloudSome companies may be reluctant to change, but enterprise cloud solutions can make a big difference. At first, the cloud may have seemed like a lot of hype and just another technology for enterprises to spend money on because “everyone else was doing it.” You know, like mobile, the internet, or social media. Of course, all three of these today are vital tools for enterprises to increase productivity, raise brand awareness, and better engage with customers. In fact, it’s hard to imagine a business surviving in the digital age without a website, Facebook page, or mobile app. Though enterprise cloud solutions have also become indispensable to organizations seeking to be more agile while saving money, some businesses are still hesitant about moving to the cloud. After all, a cloud migration is a lot more complicated than building a website or even managing employee BYOD devices, right? Not really. The truth is, moving IT processes, data storage, and communications systems to the cloud is much easier than many business decision-makers believe. Conversely, the longer a business waits to move to the cloud, the harder it is for it to compete in the digital economy. Businesses that still haven’t jumped on the cloud can put themselves at a competitive disadvantage. For example, enterprises with on-premises legacy phone systems and contact centers struggle to meet the requirements of digital-savvy employees and customers. Enterprise workers today demand the ability to do their jobs from anywhere and using any device. They want the flexibility to remotely collaborate and communicate with colleagues from their homes, to join video conferences on their smartphones, and to access Salesforce on their laptops during a client meeting in the field. The High Costs of Resisting the Cloud Legacy communications systems simply can’t support these critical functions. The end result can be lower productivity, frustrated employees, and higher turnover. According to the Future Workforce Study 2016 from Dell and Intel, 42 percent of workers ages 18–34 are likely to leave a job because their employers provided substandard technology. That percentage is likely even higher among workers whose jobs require constant use of technology, such as call center agents. Likewise, older, in-house communications platforms can’t scale to handle data and service requests from the growing number of mobile users who want real-time service and the luxury of communicating with customer support via phone, online chat, messaging, or any other digital channel. However, cloud-based communications systems are flexible and scalable and allow enterprises to satisfy the productivity needs of a mobile, remote workforce, the scalability and cross-channel functionality of a busy contact center, and real-time service requests from mobile customers. In addition to enabling a business to compete more effectively by leveraging the most advanced digital technologies, moving communications virtually to the cloud eliminates the need to replace expensive on-premises PBX equipment. The result can be an efficient transfer of capital expenses to operational expenses, or even an overal cost reduction. Migration and Support Made Easy Enterprise cloud solutions today are available to organizations of all sizes. The key is to partner with a provider with deep experience and roots in cloud technology to provide support throughout the process. A provider with an enterprise cloud backup service can store data in multiple geographic locations, enabling businesses to maximize uptime, even during and after disasters. Moving to the cloud may appear daunting to some businesses, but even the most ardent cloud holdouts are beginning to realize that the alternative — falling hopelessly behind the competition — is somewhat more daunting. The right enterprise cloud solutions can lift any business that chooses the right partner. Is your enterprise ready for the cloud? Contact a Vonage Business consultant today to get started. About Chris Nerney Chris Nerney is a technology writer who covers both enterprise and consumer technologies. He has written extensively on cloud computing, unified communications, enterprise collaboration, VoIP, mobile technology, big data and analytics, data centers, converged systems and space technology. His writing has appeared in Computerworld, CIO.com, Data-Informed, Revenue Cycle Insights, Network World, ITWorld and many other technology publications, including enterprise whitepapers. Chris lives in upstate New York with his wife and three children. Linkedin | Twitter February 20 2017 Industry TrendsMoving to the cloud can improve communications with colleagues and customers. Even before the first executive walked into his or her office with a new iPhone nearly 10 years ago, mobile technology had been having a huge impact on how people worked. Armed with their Blackberry and Palm Treo mobile phones, enterprise employees could send and receive emails and check their calendars while binge-watching episodes of “Entourage” on DVDs mailed to their homes from Netflix. Those were heady days, friends. In truth, of course, that was all child’s play compared to what’s happening now. As business technology matures, enterprises are moving to the cloud to even better leverage its productivity benefits. Here are just a few examples of how forward-thinking digital enterprises are using cloud, mobile, and other technologies to transform their businesses: Communicate and Collaborate with Colleagues, Wherever They Are Mobile technology liberates employees from the office, but unfortunately, it can be difficult for a dispersed workforce to, well, work together. Older or limited conferencing platforms can be ill-equipped to handle mobile participants, making effective collaboration and even basic communications between office and mobile employees difficult, if not impossible at times. By moving to the cloud and adopting cloud-based communications, enterprises allow employees working anywhere — and using any device — to participate in audio and video conference calls, message colleagues (even within other apps), and have fully functional connectivity to project collaboration software. These cloud-based unified communications platforms can also help businesses scale. For example, Acrylic Tank Manufacturing (ATM), a maker of custom aquariums, was struggling with hypergrowth stemming from its higher profile as a star of Animal Planet’s “Tanked” reality TV show. The company switched from its old phone system to a cloud-based system that included unified communications features. The new platform routes calls more efficiently, allows voice messages to be read or listened to from multiple devices, and enables video conferencing with third-party vendors making special parts for ATM’s aquariums. Access CRM Databases, Customer Histories, and More Business Information It used to be that if you were on the road and needed customer information quickly (as in real-time), you were out of luck. Today, though, apps and services are easily available to authorized and authenticated users via the cloud. For example, Handi-Ramp, a manufacturer of products for wheelchair accessibility and fall prevention that counts the White House and Statue of Liberty as clients, uses an enterprise Voice over Internet Protocol (VoIP) platform that powers the company’s office phones, business applications, and softphones while providing full integration with employees’ mobile devices. In addition, the platform integrates Handi-Ramp’s Google apps, including email, calendar, and contact software. Further, the company’s sales force can use its mobile devices to connect automatically with a CRM system. The end result is more productive and effective sales and support teams, which results in higher revenue and greater customer satisfaction. Gain Insights Into and Establish Personal Relationships with Customers Mobile devices and apps are providing retailers and other businesses with unprecedented amounts of data about users’ search, shopping, and physical habits, such as where they go and when. This allows retailers to understand and anticipate customer needs and personalize the shopping experience in a way that increases sales and brand loyalty. Cosmetics and beauty products retailer Sephora uses geolocation data and personalized mobile app alerts for users who are close to one of its stores, informing the customer of special deals. Adweek reported that Sephora is also driving mobile sales by integrating a Tinder-like swipe feature that allows mobile and desktop users to navigate rapidly through makeup and beauty products, as well as an app that allows its Snapchat followers to make purchases by downloading a screenshot of the desired product. With the help of cloud, mobile, and communications technologies, companies can better manage their internal and customer-facing processes to become more efficient, more flexible and more productive. Is your business ready for transformation? Contact a Vonage Business representative to take the first steps toward increased productivity and customer engagement. About Chris Nerney Chris Nerney is a technology writer who covers both enterprise and consumer technologies. He has written extensively on cloud computing, unified communications, enterprise collaboration, VoIP, mobile technology, big data and analytics, data centers, converged systems and space technology. His writing has appeared in Computerworld, CIO.com, Data-Informed, Revenue Cycle Insights, Network World, ITWorld and many other technology publications, including enterprise whitepapers. Chris lives in upstate New York with his wife and three children. Linkedin | Twitter Thanks for signing up. We’ll email you with the latest updates on the Amazon Chime launch on Vonage Business. Stay tuned! In the meantime, check out other great Vonage Business Features here. February 10 2017 CloudImplementing cloud technology can benefit company culture — and happy workers are more productive. Businesses can’t function without order. Processes and procedures exist for a reason: to ensure that projects get done on time, information is properly handled, and end results match initial goals. The problem? Sometimes “order” turns into “overbearing” and originally open-minded organizations become my-way-or-the-highway enterprises. If your company culture has gone from reliable to rigid and you’re looking for a way to boost morale without breaking the bank, there may be a solution: the cloud. From cost benefits to take the stress off executives to increased app flexibility for users and agility to improve collaboration, cloud services may offer a way to re-energize your office environment. Here’s how it can help crack your current culture conundrum: Positive Production Before diving into the people part of cloud potential, it’s worth a quick review: Implementing cloud technology comes with real benefits to both the bottom line and day-to-day operations. As noted by CBR Online, 88 percent of companies surveyed say they’ve already implemented at least one private cloud solution, while the expanding impact of open-source clouds is driving even lower per-use prices. According to BetaNews, meanwhile, many organizations are now adopting a multicloud strategy as a way to leverage the exact services they need, exactly when they need them rather than paying for all-in-one solutions. In addition, cloud services offer a new way for users to consume, create, and collaborate on line-of-business content. Instead of requiring users to navigate multiple legacy apps simply to communicate with other team members or access pertinent project data, the cloud makes it possible to unify voice, video, and multimedia services. What’s more, tossing legacy for cloud yields greater network agility and reliability, meaning employees spend more time working and less time harassing IT about legacy systems that aren’t working. Simply put? The cloud offers big-time productivity and cost benefits. Morale Booster That’s not all, folks! In addition to line-of-business benefits, cloud services also have the not-so-secondary effect of boosting user morale and improving company culture. Why? Glad you asked. There are several key drivers, including the following: Improved Flexibility: Adopting the cloud gives employees the ability to work where they want, when they want, and how they want. This makes it easy for employees to take their work with them and collaborate across devices. Streamlined Communication: By rolling out communications such as Voice over Internet Protocol (VoIP), video calling, and media-rich streaming across the cloud, workers can quickly and easily access needed files or conduct meetings half a world away, reducing the time needed for setup and increasing overall productivity. App Adaptability: Face it — your staff members are already using the apps they want, with or without permission. By implementing the cloud and then making time to talk with users about the apps they love (and have already installed), you get happier workers. The Big Picture Your employees are happier in the cloud. Company culture is shifting away from a rigid model to one that’s more open, more collegial, and hopefully more flexible. However, what’s the long-term impact? Is happiness good for business? Short answer: You bet. Long answer: Happy employees are more likely to stay with the company and are also more likely to go above and beyond in their day-to-day work. And since you’ve reduced their total stress by giving them a flexible, agile cloud environment, they’re more efficient when it comes to completing projects and meeting deadlines. Best of all? Your costs go down. Implement the cloud well and you should see a cost decline; do a so-so job, and you’ll still break even. Sure, your employee environment isn’t quite so neat and tidy, but rigidity doesn’t really pay — flexibility is the future foundation of effective company culture. To learn more about how the cloud can benefit company culture, talk to a Vonage Business representative. About Doug Bonderud Doug Bonderud is an award-winning freelance writer with a passion for technology and innovation. His ability to create compelling, thought-provoking and timely content helps empower the voice of corporate vision. From UCaaS to VoIP to cloud computing, Doug has experience covering all aspects of evolving digital environments and their effects on both people and policies. Linkedin | Twitter February 7 2017 CollaborationYour virtual call center music can give callers an idea of what your company is like. No one likes to be kept waiting. Sometimes it’s unavoidable, and most people understand that. In these situations, when a customer calls into your virtual call center, the right on-hold music can mean the difference between someone who’s patiently waiting and someone who’s ready to scream at your unsuspecting customer service rep. Making people wait in silence or bombarding them with redundant messaging is a bad way to start off the customer experience with your service team. That’s why it’s important to choose the right type of music for your customers. What Your On-Hold Music Says About Your Company When establishing a virtual call center, one feature that should never be overlooked is the selection of hold music. Whether it plays for 10 seconds or 10 minutes, the choice of music reflects your company, and you want to be sure it’s reflecting the right image. Of course, choosing the right genre of music or creating a customized playlist can be challenging. For businesses with a niche customer base, the answer is often obvious. If you sell ranching equipment, country music is probably the way to go. If you make denture cream, opt for golden oldies. However, most large enterprises serve diverse customer bases with different demographics and vastly different tastes in music. You can’t play every customer’s favorite song, but you can find music with a wide appeal that makes sense for your brand and target audience. Here are four common types of hold music and the associations listeners might make with your brand upon hearing them: 1. Easy Listening Characterized by the smooth jazz sounds of Kenny G, Frank Sinatra’s “Girl from Ipanema,” and Celine Dion hits from the “Titanic” soundtrack, easy listening has long been a popular choice for hold music. It makes listeners feel like they’re stuck in an elevator in a fancy hotel in the ’90s, but it is, by definition, easy to listen to. Most people don’t love it, but they don’t exactly hate it, either. It’s familiar and comforting, but it’s also dated, clichéd, and a little boring. That might work if you want your brand to come across as traditional and nostalgic. After all, ’90s pop culture has been making a comeback lately. But if you’re looking to project a more modern, hip, cutting-edge image, saxophones and Streisand won’t help you do it. 2. Classical A popular choice for government organizations, banks, and universities, classical music evokes a sophistication and seriousness that works for some brands. Yet much like easy listening, it doesn’t scream innovative, nor does it give off a welcoming, approachable vibe. If you use classical music, limit your playlist to upbeat or whimsical songs. Slower songs are likely to put your customers to sleep, while some of the more intense numbers might actually raise their anxiety levels, defeating the purpose of hold music altogether. 3. Top 40 Playing current hits — sans the inappropriate language — is a great way to appeal to the masses (at least those under 30). Of course, not everyone digs “what the kids are into these days.” If your target audience skews older, you run the risk of making them feel like they’re stuck in the car with their teenagers or making them feel old when they don’t recognize any of the songs. Using chart toppers isn’t the most novel idea, so it might not make for a memorable or unexpected hold experience. However, it does project a more modern, approachable vibe than smooth jazz or orchestral music. 4. Instrumental Rock or Hip-Hop It’s always a little strange to hear once-hardcore music turned into soft piano or orchestral numbers, but it’s also fun identifying them. (“Wait, is that “Under Pressure” or “Ice Ice Baby?”) Of course, Metallica and Kanye fans might not enjoy hearing distorted versions of their favorite songs, but without the lyrics, those songs are more digestible for wider audiences. This is an interesting way to incorporate popular music that might otherwise be considered inappropriate for businesses to play. Aside from offending the purists, it could work for brands that want to seem hip but professional. So, what does your hold music say about your brand? Or, more importantly, what do you want it to say? Consider what you know about your customers and how you want them to feel about your brand. Then, translate those insights into a great hold experience. To learn more about setting up a virtual call center, speak to a Vonage Business consultant. Taylor Mallory Holland Taylor Mallory Holland is a professional writer with more than 11 years of experience writing about business, technology and health care for both media outlets and companies. Taylor understands how enterprise mobility and cloud technology can reshape industries and provide new opportunities to streamline workflows, improve employee collaboration and reimagine the customer experience. She is passionate about helping business leaders understand the impact that emerging technologies can have on communication, operations and sales and marketing. Linkedin | Twitter January 17 2017 Industry TrendsThe right tech can help solve your small-business challenges. An article about how technology solves problems? Isn’t that what it, you know, does? Okay, so you have a point. Sort of. Why the qualification? The sheer number of business challenges that a healthy dose of technology can solve is downright astounding. Better, many solutions could have been custom-built for hurdles small organizations commonly face. Here are four universal obstacles and how to get around them with the right technology: 1. Side Revenue Streams, and Why You Need ‘Em Speaking of obvious things, businesses (or at least the people who run them) enjoy making money. It could even be said that most organizations exist solely for that purpose, or at least need the green stuff to continue running. Crazy, right? As it turns out, technology is pretty darn good at helping you find new ways to do that, with a strong emphasis on the “new.” Collaborative tools and their ability to build productive business relationships are one fine example of this idea. Take the slew of B2B-focused food industry vendors that effectively add delivery service to any restaurant. Many organizations assume the legwork, risk, and back-end costs of making food portable, offering a low-investment (potentially) high-return path to a whole new market. And this comes without the infrastructure and human investment it would require to do the same thing on your own. 2. Your Experience, Improved If the digital era has taught us anything, it’s that customers crave positive customer experiences (CX) above all else. Do a good job with it, and you’ll build a rabidly loyal base of customers in no time. More, providing a CX that stands against larger, enterprise-level competitors rides high on the list of small-business challenges. When the “other guys” have a marketing and development budget that matches a small country’s GDP, you know you have a tough row to hoe. Technology can help in more ways than one here. Going back to its collaborative nature, a simple internet connection can — wait for it — connect you with skilled, affordable graphic designers who are willing to work on an a la carte basis, giving your business access to a new visual identity without a massive investment on your part. For companies with a little more capital to spare on the customer experience, loyalty programs can be purchased as configurable products, opening the door to bonuses on the customer’s side and invaluable data on yours. Then, there are the simple things, such as a responsive and active social media presence, which any company can provide with a little savvy. These are just three ways to bump up your experience with technology — as hokey as it sounds, the sky truly is the limit on this front. 3. Cut That Overhead! Cut That Overhead! If you’ll forgive the reference to a decade-old commercial, there’s no question excessive overhead costs are among the biggest small-business challenges around. And while some companies may feel the need to inflict mutiny-worthy measures to lower overhead — such as removing the free coffee that is the lifeblood of your organization’s productivity — there are much nicer ways to get your operational costs down. Savings, thy name be the cloud. While making the move to cloud business systems does require some upfront investment, the list of overhead-slashing cloud tools is so long we’d be hard-pressed to name them all in 100 articles. For instance, a company worried about excessive document usage could move to a cloud-based generation-and-storage system, which makes the creation of and access to critical papers such as invoices and contracts far easier than the days of fax and copy. 4. Grow That Business! Grow That Business! Okay, we’ll stop now. However, the fact is that many owners and decision-makers spend so much time caught up in the day-to-day aspects of their business that they don’t have time to focus on the whole “long-term growth” thing. This is what experts like to call a serious problem. Here’s where cloud integration comes in again. Doing a good job of it takes a smart road map, some capital, and a long-term vision to make it work. However, if you do it right, oh boy. By tailoring your operations to the mobility-enhancing, process-simplifying strengths of cloud apps, you can remove the dreaded time overhead from your already swamped schedule. How nice would it be to manage inventory from all your locations from a single portal that can be accessed from anywhere? How much more time could you spend on the business (as opposed to in it) if you could delegate critical tasks to trusted employees, all while keeping near-omniscient oversight? These are the things the cloud can do for you if you’re willing to embrace it properly. Better, they’re just the start. Of course, small-business challenges are always going to be around. Unsurprisingly, your skill in handling them will play a major hand in how your business thrives. Technology may not be a panacea, but it does provide many ways to address your problems head-on — and, if you’re lucky, may even lay a path to your very own Scrooge McDuck-style money vault. Either way, that’s something worth pursuing. Cloud integration isn’t just for the big fish in your pond. Contact Vonage Business to learn how it can transform your business. About Evan Wade Evan Wade is an author and editor from Carmel, Indiana. As a veteran tech writer and lifelong tech enthusiast, he focuses his writing and research on communication, mobility and security. Alongside work with leading cloud technology providers and industry news sources, Evan has extensive sales and end-user marketing experience, giving him a unique view of the individual’s relationship with technology — and how organizations can realize huge benefits from it. Twitter With so many customers preferring to communicate with text messages, it makes good business sense to offer them the option. The Vonage® MobileConnect for Essentials app lets you send and receive text messages via your Vonage Business number†. So, you don’t have to use your personal phone number to stay connected. Your texts from the mobile app clearly reflect your business identity. †Mobile charges may apply. With the MobileConnect app for iOS® devices and Android™ phones, you can send and receive texts from any U.S. phone number, or chat internally with coworkers. It’s all about communicating the way your customers prefer – and that often includes text messaging. Why You’ll Like It: Give your customers another preferred way of communicating. Enjoy texting to and from U.S. numbers, and one-to-one chat between other users on the account. New for iOS 10 users: Group messaging now available. Maintain your business identity every time you text or call a customer, even if you’re on the go. Get Started The Text Messaging feature can be accessed using the MobileConnect app and is included on all accounts with Unlimited and Metered extensions.* *Reasonable and acceptable use policies apply Back to Features If you want to improve your business phone system and cut costs, there’s no better way than by using cloud PBX. It might sound confusing (what’s a PBX? What does the “cloud” mean?), but it makes your phone system work smarter and faster for less, without loads of expensive on-site equipment. Sure, there are lots of other technical steps involved. However, Vonage Business takes of that for you so you can focus on your business. How Cloud VoIP Phone Service Works 1) Making or Receiving a Call “Cloud” just means a service that you get over the internet. And “PBX” stands for “private branch exchange.” Each time you make a call from your IP phone and every time your customers call you, your call is quickly handled by Vonage using our reliable hosted technology. 2) Vonage Routes Your Call Cloud PBX from Vonage Business means that your call comes through to our data center, where we use our technology to reroute the call and direct it appropriately. It means that you get a total phone system that is available instantly, and eliminates the need for extensive on-site equipment. You may have also heard this referred to as a “virtual PBX” or even an “IP PBX.” In the past, companies used to have to buy or lease lots of expensive on-site equipment to handle calls. But since we host, maintain, and upgrade our VoIP equipment ourselves, that’s one less thing for you to worry about. 3) Complete the Call Through the Internet Vonage completes your call over the Internet. And because it relies on the Internet, you can use dozens of features like instant call recording, click-to-call, Outlook integration, call flip, call forward, and so much more. That’s it! That’s “the cloud.” How Vonage’s Cloud PBX Makes Your Business Phone System Better: No closet full of phone equipment. We host that for you off-site. Get one low bill from one company. Set up your IP phone system in minutes, and use your IP-enabled phones anywhere you get an Internet connection. Enjoy all the features of a Fortune 500 phone system. No annual contracts required. We’re so convinced you’ll love Vonage’s cloud PBX phone service, we never lock you into a contract. Cost savings – because we own our own equipment instead of leasing it from another technology provider, we’re able to pass the savings along to you. Our customers save 36% on average*. *Savings claim is based on the average monthly recurring charge for unlimited domestic business calling plans from the top three leading wireline service providers. Comparison excludes promotional pricing, fees, surcharges or taxes and assumes a customer already has broadband service. Check your phone bill to determine the savings that would apply to you. Though the economy continues to improve day by day, comparing affordable phone systems is still a business owner’s concern as he or she also needs to weigh the cost of other core business services to keep the doors open. Year over year, Vonage Business continues to provide small and mid-size businesses a cost-effective way to address their critical communication needs. Save at Least 30% on Your Phone Bill* Unlike the costly traditional phone services which many companies still rely upon to conduct business, Vonage’s Internet phone solution (hosted VoIP solution) instantly allows these entities to slice their monthly phone bill by at least 30 percent.* And while seeking ways to operate more efficiently often means having to do more with less, this is anything but the case for companies that turn to Vonage. Small businesses who seek out affordable business phone systems choose Vonage because they find that they get everything and more than what they previously had with an analog provider. These features include an auto-attendant, Voicemail to E-mail, Follow Me settings, Music on Hold, Simultaneous Ring and the ability to work anywhere. Vonage’s fixed rate service also means there are never any surprises when the phone bill arrives or as phone usage fluctuates through times of increased or seasonal call volume. Low Cost, Low Overhead Businesses that turn to Vonage for their affordable business phone systems don’t have to worry about installing expensive or complex equipment often associated with such a sophisticated offering. Companies only need to purchase full-feature Internet phones – for around $150 – which are literally ready to use once they are plugged in and connected to the Internet. The initial investment for comparable systems may cost three times as much and require businesses to install complex equipment which is often expensive to maintain. Internet phone service also allows business to cut costs in other ways in the face of today’s challenging economy. Through Vonage’s service, companies can easily address rising operating costs by allowing employees to work from home. There’s no longer a need, for instance, to lease expensive office space to house a call center to give a company a distinctive corporate office. Instead, employees with an Internet connection may easily work from their residence while the company still appears to function from a single location and phone number through a unified communication system which provides a professional image and makes it easy for customers to reach their desired parties. The traditional office and the conventional phone system are things of the past, particularly in today’s economic climate where financial wiggle room is shrinking dramatically. With an affordable business phone system solution from Vonage, it is possible for small businesses to easily cut the cost of a critical component – a voice communication system. At the same time, these companies can also improve employee satisfaction as workers no longer have to contend with ever-rising commuting expenses. Why not get a free quote and see how much you can be saving with an affordable, hosted business phone system? As all business owners know, making savings where you can is one of the most crucial things you can do. However, cutting costs at the expense of successfully managing your business can actually do more harm than good. Fortunately, saving on your office phone system these days isn’t as difficult as you might imagine. By taking a look at technology such as cloud-hosted or VoIP service for your business phone needs, you can grab onto significant savings for your company. So where do you start? Ditch That Copper-Wire Service. One of the most traditional types of phone service is through copper-wire, and chances are this is the type of system you are already most familiar with. While these systems are considered fairly reliable, they also come with a host of drawbacks such as expensive equipment to purchase, technician set-up and call out fees and even a contract that can tie you down for several years. Most small to mid-sized businesses who opt for a copper-wire office phone system will likely find themselves with an enormous financial outlay, and very little chance of getting the customization that they require to run and grow their businesses. Move to the Cloud. Though the name might make you think it’s in the sky somewhere, cloud-hosted and VoIP systems are actually run via your high-speed internet. Providers, such as Vonage Business, host your office phone’s nerve center. This provides your business unrivaled access to new customizable features and dramatically reduced pricing. Compare, Compare, Compare. There are many VoIP office phone providers in the marketplace, but the quality of their products, customer support systems and pricing structures can vary. When you’re looking at the competition, ask yourself the following: Q: What kind of contracts are required? A: Vonage Business has no annual contracts. Ever. Q: What features are included in the plan? A: There are over 40+ standard features to help manage your business and increase your productivity with Vonage Business. Q: What kind of international rates can be expected? A: Vonage’s international rates are up to 75% lower than traditional carriers. Take a look at our rate calculator to find out more. What about costs? Cost might seem like the most important thing when searching for an office phone plan. However, it’s also essential to think of value alongside price. If targeting the lowest price means having to sacrifice top-notch customer and technical service or a less reliable business phone system, it could actually end up being detrimental to your bottom line. If you’re ready to see how Vonage Business can help cut your business phone bills, simply fill out the form above and one of our friendly reps will call you.