Colleagues working together by reviewing different documents placed on the floor of their office.

Digital transformation challenges includes boring training sessions, so mix things up.

Digital transformation challenges aren’t fun. You’ve undoubtedly read plenty of blogs on the subject and may even consider yourself an expert. That being said, have you considered how your team might be struggling with the influx of new technology and business processes around it?

Well, fear not! Here’s a helpful guide to add to your arsenal to fight off the top digital transformation obstacles faced by your team:

1. Creatures of Habit

It’s hard to fault anyone for struggling to adapt. We are, after all, creatures of habit. Despite all the planning and resources thrown at digital transformation, users still fall back on their old ways of doing things. Cloud solutions for business gather dust, and automated business processes go largely unused as team members cling to their legacy systems with icy grips.

What’s a manager to do? If you want to inspire change, you need to make it easy and make it worth it. Illustrate to your team exactly how they can benefit from new systems. Also, try to avoid boring training sessions — first impressions matter to your users. Think outside the box and come up with some fun ways to demonstrate how to use the new technology and how to integrate it into their daily habits.

Along those same lines, make sure they’re equipped with everything they need to leverage new systems. It should be far more difficult for them — if not altogether impossible — to fall back on their old systems than to use newer enterprise cloud solutions.

2. Technology Overload

The office climate today is perhaps a bit more distraction-prone than in years past. It’s hard to imagine losing focus as easily when the most advanced piece of technology in the room was a Swingline stapler. Add a heaping helping of mobile technology, cloud-based communication solutions, and high-speed internet access, and what do you get? A limitless supply of constant distractions.

It’s no wonder, then, why this poses one of the greatest digital transformation challenges. In fact, Business.com recently described the tempation of technology as the No. 1 productivity killer. As such, you need a strong plan to protect your users from technology overload. A great way to accomplish this is to limit user exposure to new technologies by centralizing digital transformations. Here are a few tips:

  • Don’t give users access to more technology than they need.
  • Avoid feature overlap when deploying new technologies.
  • Combine communication tools such as chat, video conference, and phone into a single platform.

3. Getting Up to Speed

According to Gartner, almost 80 percent of people don’t think their current skills will be nearly as useful to their organizations in 10 years. Digital transformation is a key contributor to this sentiment. This can be a disconcerting outlook for people who put so much heart and soul into their work.

When you think about it, concepts like digital transformation are only made possible by technology’s impossibly fast rate of change. It’s this constant change that brings about the aforementioned obsolescence. The remedy, then, has to be constant education.

As painful as that sounds, there’s simply no magical substitute. Even so, education doesn’t have to be tedious or expensive. Initiating furthering education programs can help keep users from the discouragement of watching their skills and knowledge slide into uselessness. These programs allow users to leverage small amounts of company time each week to educate themselves on new areas of interest — related to their own jobs or current projects, of course. The result is a team with constantly growing skill sets to match the ever-evolving technology around them.

So, now that you’ve learned more about potential challenges and how to solve them, it’s time to begin your digital transformation.

Contact Vonage Business to learn more about how cloud-based communications can aid your company.

About Joe Hewitson

With a degree in applied computing technology and over a decade of experience in the IT and software development industries, Joe Hewitson has his finger on the pulse of cloud technology. From developing communication applications for the cloud to deploying VoIP solutions in enterprise environments, he’s seen it all. The one thing Joe loves more than staying on the cutting edge of cloud and VoIP technology? Writing about it.

Linkedin  |  Twitter

A man and a woman sitting at a desk.

What is CPaaS? It’s a communications platform that can give customers the best experience.

The cloud has been an undisputed blessing to modern IT. From seamless scalability to simplified deployment, it’s never been easier to do more with your infrastructure. However, one vastly underrated aspect of the cloud is its near-limitless supply of additional acronyms.

Really, pick any combination of uppercase letters, stick “aaS” on the end, and you’ve got the newest cloud technology. Seriously, though, the sheer number of acronyms floating around these days is nearly impossible to keep pace with. Fret not! The following are answers to some of your most burning questions surrounding one such acronym, including, “What is CPaaS?” and, “What makes it different from UCaaS?”

Knowing Your CPaaS from Your UCaaS

First and foremost, it’s important to decipher these conveniently ambiguous acronyms. CPaaS stands for communications platform-as-a-service. Unsurprisingly, it’s simply a cloud-based platform. But wait — don’t we already have one of those in unified communications-as-a-service (UCaaS)? Well, yes and no.

CPaaS and UCaaS share the same cloud foundation while being delivered over both public and private IP networks. They also make great platforms for businesses of just about any size. But those similarities — and the fact that they both find themselves in the communications field — pretty much mark the end as far as common ground goes.

CPaaS is primarily focused on enriching customer communication channels. It acts as a platform for businesses to combine the reliability and back end of proven communication services with their own customer applications through the use of APIs. For example, you could use a chat app API to integrate messaging platforms that your customers likely already use, like Facebook Messenger or Viber, into your own mobile offering. Simply put, CPaaS lets developers program the entire breadth of real-time, cloud-based communications platforms into their own applications to give customers the best experience available.

So, in a nutshell, CPaaS is a back-end communications platform with APIs that allow you to present it to front-end offerings. Think chat, voice, and video capabilities embedded in your customer-facing applications. In contrast, UCaaS is a platform for internal channels that unifies communications into a consistent experience regardless of device or location.

Why You Need to Know About CPaaS

Now that you can confidently answer the question, “What is CPaaS?” there’s yet another question you may be asking: “Why should I care?” It’s a great question indeed. A recent article by Customer Experience Insight described some communication expectations your customers likely have. To summarize, its research shows customers want communication that is personalized, consistent, always-on, and that preferably comes in as many channels as possible.

This is exactly why you need to know about CPaaS. When it comes to communication, especially mobile communication, customers simply expect more — more options, more reliability, and more accessibility. You get the picture. CPaaS provides all of the above with a back-end communication infrastructure, presented “as-a-service” from a vendor, that is then tightly integrated with your own app offerings through extensive APIs. CPaaS is a great tool for companies looking to go global without breaking the bank.

CPaaS is a useful technology for businesses of all sizes. If you have an audience that has any expectations when it comes to communication, CPaaS is worth exploring.

Contact Vonage Business to learn more about how cloud-based communications can aid your company.

About Joe Hewitson

With a degree in applied computing technology and over a decade of experience in the IT and software development industries, Joe Hewitson has his finger on the pulse of cloud technology. From developing communication applications for the cloud to deploying VoIP solutions in enterprise environments, he’s seen it all. The one thing Joe loves more than staying on the cutting edge of cloud and VoIP technology? Writing about it.

Linkedin  |  Twitter

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