Custom Call Tagging is a feature that allows users to easily identify incoming calls to any number. You can add a unique tag to distinguish calls coming into each published phone number. Custom Tag assignments can be done quickly and easily directly from our online portal. Vonage Business has included the Custom Tagging feature with every account.

New Features

Custom Tagging is better than ever! Here are some new features that enhance this free service:

  • Add a Google Analytics ID to track call volume and run reports
  • Tag live operator functions through the Virtual Receptionist using the “Menu” command
  • Extended Custom Tagging now applies to extensions, Call Groups, Call Queues and Virtual Receptionists
  • Custom tagging can be easily done through the Admin Portal for all types of groups


  • A free feature included with every account
  • Easily identify origin of incoming calls
  • Add a tag to distinguish incoming calls for various departments, companies, functions, etc.
  • Ensure calls are answered with the appropriate response
  • Measure the success of a marketing campaign by running a report to see the popularity of a tag
  • Quickly and easily manage Custom Tagging through the online interface
  • Tagging is not limited to phone numbers. You can tag extensions, virtual receptionists, Call Groups, and Call Queues