This morning, we’re happy to reveal our new Call Announce feature!

Call Announce is a great way to manage customer expectations by knowing how the customer was routed into your phone system.

For example, let’s say you field both the sales and marketing calls for your office. When a call comes in to your extension, you have to spend time talking with the caller to figure out whether he or she needs to talk about buying your product, or helping you market your product. It takes up time and doesn’t allow you to operate with top efficiency.

Now, with Call Announce, you can configure your phone to actually announce which extension was selected. If a caller selects “Sales” from your Virtual Receptionist, you’ll actually hear “Incoming call for Sales” when you pick up your handset.

It’s a great way to surprise your customers by addressing their concerns immediately, and it’s a great way for you to prepare to impress prospects.

To learn more about how to use Call Announce as an announcement or screening tool, visit the support page!

About Dave Morris

Dave is a content strategist and writer at Vonage Business Solutions, working with teams across the company to build communication programs that enable our customers and assist our prospects. He enjoys living in Atlanta and is an avid gardener, restaurant enthusiast and live music fan.

Call Announce whispers an audible version of the custom tag to you before the call is connected. The feature can be used in conjunction with Call Screening and the Screening Menu, giving you the option to answer the call, send it to voicemail or transfer it somewhere else.

How Would I Use Call Announce?

  • Mobility: When you answer a call on mobile, Call Announce will alert you that this is a call to your office.
  • Shared Resources: Perhaps you have employees that assist in multiple capacities. This feature will ensure they know the reason for the call before it’s connected.
  • Marketing: Tag a phone number to track promotions and Call Announce will alert your sales representative that the caller is aware of a promotion or call in from a specific ad campaign.

Benefits of the Service

  • Always answer accurately and professionally
  • Increase your speed of answer by not having to look at the caller ID
  • Calls forwarded to a personal line will announce that the incoming call is a business call

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