Successful small businesses don’t stay small forever, and when expansion opportunities come to light, they’re difficult to ignore. Office space, technology and even phone systems need to be reevaluated to accommodate new employees and growing demand for products and services. Thinking “Outside the Office” From a rapidly expanding sales force to new satellite offices or even offering employees the much-valued perk of being able to work from home, using a cloud-hosted business phone system allows for full office functionality from any location. By utilizing the Work from Anywhere feature, employees can simply plug in their IP phone at their location, or easily go mobile with the Vonage Business Mobile Apps. Managers and business owners can use features to view individual call times or monitor sales and customer service calls for any user, no matter where the location. Keeping an Eye on the Bottom Line Maintaining revenue streams and overall budget is one of the biggest priorities for small business. Fortunately, Vonage Business are specialists in providing the best business phone options to small and mid-sized businesses, including: No annual contracts. Vonage Business customers choose to stay because of the excellent, reliable service and affordability. Low-cost price plans. A range of plans and options are on offer to fit small business parameters. Top-of-the-line support. The system is easily self-managed through the Admin Portal, and our live customer and technical support pros are there when you need them. Preparing for Easy Future Expansion One of the downsides of selecting a traditional, copper wire telephone service is that adding new lines, moving offices or accessing important calls from outside the office is often difficult, time consuming and expensive. Technicians need to be called in for wiring and maintenance, causing downtime and lost revenue. With the Vonage business phone system, handling events such as adding a new line are easily addressed directly through the Admin Portal. To find out more about how Vonage Business can support small business, fill out the form for a no-hassle quote or call 1-877-862-2562 to speak to a friendly representative. At one time, safety features such as anti-lock brakes, air bags, traction and vehicle stability control were reserved for those who purchased the most expensive cars on the market. Now entry-level cars are equipped similarly to high-end vehicles, thanks to innovative automakers who understood the changing needs and desires of the average consumer. A similar revolution is taking place within the telecommunications industry. In the recent past, Fortune 500 companies were the only telecom customers that could afford feature-rich PBX phone systems. In fact, many telecommunications service providers paid little attention to small to medium-sized businesses (SMBs). 1) Now Available: A Market Smart System Customer Quick Clips Why I Selected Voice over IP Voice over Internet Protocol (VoIP) technology has helped drive down the cost of monthly service and offers an attractive alternative communication solution with all of the bells and whistles of more expensive traditional options. However, the cost and complexity associated with installing on-premise VoIP PBX systems may still be beyond the reach of many small businesses. Intricate implementations and on-site maintenance issues often remain a barrier for SMBs that would otherwise adopt this technology. Consequently, players that offer on-premise VoIP PBX equipment and service have continued to focus their energies on larger companies with greater resources and more money to spend. A 2006 industry report from Frost & Sullivan notes that micro-enterprises constitute 89 percent of the total number of business establishments in North America, but are for the most part under-served by the majority of today’s telecom solution providers. The demand for IP telephony and site-to-site or interoffice VoIP services is clearly on the minds of small- to medium-size businesses. A 2006 survey by Forrester Research found these companies were up to three times more interested than larger enterprises in such services. However, Vonage Business is addressing the needs of the SMB market with hosted PBX solutions that offer feature-rich, flexible options at a considerably lower cost than previously available choices. Hosted business VoIP PBX systems offer SMBs a means to operate more efficiently and gain the same features and functionality that large companies consider critical to their success. 2) A Tailor Made Solution for SMB’s With a hosted VoIP PBX, micro enterprises can project the appearance of being larger and more effective without having to bring in IT professionals to address their network needs. Hosted service providers such as Vonage Business, for instance, make it easy for these small to medium-sized businesses (SMBs) to take advantage of a VoIP network by offering customized service packages that are priced on a per-month basis, thereby enabling better management of operational expenditures. With a hosted PBX offering, there are no expensive upfront equipment costs. However, an SMB gains all of the advantages of a carrier-grade communications system that is fully redundant and includes back-up and fail over capabilities. By only having to invest in IP phones, there is no concern of having to update or replace obsolete hardware. SMBs that implement a business VoIP system are highly satisfied with the results and are also likely to recommend it to peers. A 2006 study conducted by Savatar, a North America-based telecom consulting firm, noted that once they have deployed VoIP, 69 percent of respondents indicated they would highly recommend the technology. Throughout the study, respondents demonstrated why VoIP is advantageous to their business. They cited lower total cost of ownership (TCO), lower monthly recurring costs (MRC), and better system management as primary concerns driving their VoIP purchasing. 3) The Perfect Pairing for Road Warriors There’s no denying that reliable phone systems are critical for small to medium-sized businesses (SMBs) that need to stay in touch with their suppliers, customers and partners regardless of geography. Continuous service in today’s 24/7 environment plays an important role in businesses of any size. The cost of missing a phone call, voice mail or e-mail while on the road can be particularly high for the business owner who is trying to win new business or maintain existing customers. Staying connected while on the road is a chief concern for SMB owners and their sales teams. Checking voice mail from the road can often be time-consuming and consequently, many remote workers give out their personal cell phone number as a more expedient means of staying connected. With a hosted PBX, road warriors can increase their productivity through a myriad of options including a “Follow Me” feature that enables call forwarding from a desktop phone to a mobile phone or home phone. This feature can be set up two ways – when a call comes in, it can be directed to ring on a mobile phone for 15 seconds, then on a home phone for 15 seconds, and on to an alternate number or voice mail. Alternatively, a simultaneous ring can be set up for incoming calls to ring on a desk phone and mobile phone at the same time ensuring that regardless of location, they’re sure to receive the call. Another important feature for the road warrior is the ability to receive voicemail through e-mail as a .wav file or call into a mailbox remotely and check messages. In essence, the mobile phone or PDA becomes an office extension and there is no longer a need to have a desk phone to be part of the PBX. 4) No-Hassle Plug & Play Service When small to medium-sized businesses (SMBs) deploy PBX solutions that are maintained on-site, a service technician must initially install the system and then move or re-install phones every time there is a staff change. To say that this investment of time, resources and working capital is a strain on a business owner’s patience and wallet is an understatement. In contrast, hosted PBX solutions have been estimated to save business owners thousands of dollars each year. The ability to quickly set up a hosted VoIP PBX system through an easy plug-and-play approach means a SMB can have a solution that is up and running in minutes, not hours or days. This time and money saving technique also has long-term benefits. With a hosted PBX solution, even the most non-technical employees can set up or make changes to an extension simply by going online and clicking on an “update” icon. Making such updates doesn’t require a specially trained IT professional as is often the case with an on-site system. If the employee can navigate the Internet, then he or she can easily make any changes or modifications to the features and functionality of the business’s hosted PBX system. There’s no more waiting for a technician to show up and move phones or having to “do without” an extension for any period of time. 5) Multiple Locations? No Problem! Small to medium-sized businesses (SMBs) aren’t necessarily defined as the “mom and pop” operation down the street – in fact, they often have multiple locations around the country. A hosted business VoIP PBX allows micro enterprises to unite their dispersed locations and employees under a single communication system with a “Work from Anywhere” approach. This approach leads to increased efficiencies through the elimination of long distance charges between offices, multiple phone systems and the associated headaches that go hand-in-hand with managing these different systems. A unified solution also provides a professional image and makes it easier for customers to reach the desired party they are initially calling. 6) Highly Reliable and Disaster-Proof SMBs that continue to use traditional PBX systems are actually putting their operations at risk for downtime as well as high upfront and maintenance costs. The reality is that many business owners who are using antiquated phone systems don’t realize their equipment is dying until it is too late. In the worst case, this could cost a business thousands of dollars and have a dramatic impact on their profitability. During a natural or other unforeseeable disaster, a small business could also lose its traditional phone system in an instant. Conversely, with a hosted PBX system, phones will never “die” and Call Continuity features can ensure business stays on track at all times. Since information comes into a central, hosted system, voicemail is stored and never lost and extensions can be re-activated by simply plugging the IP phone into a new broadband connection. The customer never receives a busy signal or an out of service message. Put into perspective, this feature alone could not only save a business from losing profitability – it could literally keep the business from having to close its doors for good. The cost of business VoIP service has always been a compelling reason for businesses to switch from using their old, analog system to a hosted phone system. Not only are monthly bills typically lowered by a minimum of 30%*, but being able to administer the entire system by yourself means eliminating costly maintenance fees. Finally, with so many affordable VoIP phones to choose from, making and receiving calls on an IP phone or mobile phone allows you to stay connected almost anywhere – without breaking the bank. The Upfront Cost of Business VoIP Service Let’s say that you’re a brand new business with nothing in the office but some empty desks and file cabinets. First, you’ll need to invest in a quality Internet connection which typically means a cable or T1 line – at least. You’ll need a quality router to deliver Internet to your different employees and you’ll also need IP phones that are compatible with VoIP technology. And honestly, that’s about it as far as an upfront cost. You don’t need a special in-house PBX to manage your phone system and you don’t need to hire a maintenance professional to set up or regulate the system. If you’re an established business with most of that equipment, you may only need IP phones, which begin as low as $50 for a business-class, entry-level phone. As long as you have an acceptable Internet connection and a way to have all of your employees connected, you’re good to go! The only additional cost from your business VoIP service is if you decide to add on additional features like Company Call Recording, Voicemail Transcription or maybe a Virtual Mailbox. Monthly Add Ons One way to boost your productivity with your business VoIP service is to select some add-on features that suit your office. Insurance agents, medical offices and legal specialists who may need to – or may be required to – record all calls can do so with a premium add-on feature like Company Call Recording or On-Demand Call Recording. With a no annual contract VoIP service, you can choose to cancel this feature at any time. So if you’re running tight on cash one month and you want to reduce the amount of features in your VoIP phone system, it’s as easy as calling the Customer Care department and temporarily cancelling those features. Cost-benefit of Off-Site Maintenance When thinking about the cost of business VoIP service, consider the savings that you’ll accrue month after month when you don’t have to continually hire a tech to come out and refresh the system, install new features, plug in someone’s phone or configure settings. Vonage Business hosted model means that we push features directly to provisioned phones. When we roll out a new service offering, you and your employees will automatically be able to use it – no maintenance or waiting necessary. Canceling an Old Contract Many prospective customers don’t think they can afford VoIP because breaking their current contract would cost them hundreds of dollars. Because everybody is different, why not contact Vonage’s Sales department for a no-hassle quote? Then, compare those monthly costs to what you’re currently paying. Chances are, even if your current provider charges you a few hundred dollars to cancel, you’ll still be saving money by switching to Vonage. So why not get a quote right now? A helpful VoIP rep can give you a quote that’s customized for your needs and it’ll help you get started in figuring out the cost of your business VoIP service. Though the economy continues to improve day by day, comparing affordable phone systems is still a business owner’s concern as he or she also needs to weigh the cost of other core business services to keep the doors open. Year over year, Vonage Business continues to provide small and mid-size businesses a cost-effective way to address their critical communication needs. Save at Least 30% on Your Phone Bill* Unlike the costly traditional phone services which many companies still rely upon to conduct business, Vonage’s Internet phone solution (hosted VoIP solution) instantly allows these entities to slice their monthly phone bill by at least 30 percent.* And while seeking ways to operate more efficiently often means having to do more with less, this is anything but the case for companies that turn to Vonage. Small businesses who seek out affordable business phone systems choose Vonage because they find that they get everything and more than what they previously had with an analog provider. These features include an auto-attendant, Voicemail to E-mail, Follow Me settings, Music on Hold, Simultaneous Ring and the ability to work anywhere. Vonage’s fixed rate service also means there are never any surprises when the phone bill arrives or as phone usage fluctuates through times of increased or seasonal call volume. Low Cost, Low Overhead Businesses that turn to Vonage for their affordable business phone systems don’t have to worry about installing expensive or complex equipment often associated with such a sophisticated offering. Companies only need to purchase full-feature Internet phones – for around $150 – which are literally ready to use once they are plugged in and connected to the Internet. The initial investment for comparable systems may cost three times as much and require businesses to install complex equipment which is often expensive to maintain. Internet phone service also allows business to cut costs in other ways in the face of today’s challenging economy. Through Vonage’s service, companies can easily address rising operating costs by allowing employees to work from home. There’s no longer a need, for instance, to lease expensive office space to house a call center to give a company a distinctive corporate office. Instead, employees with an Internet connection may easily work from their residence while the company still appears to function from a single location and phone number through a unified communication system which provides a professional image and makes it easy for customers to reach their desired parties. The traditional office and the conventional phone system are things of the past, particularly in today’s economic climate where financial wiggle room is shrinking dramatically. With an affordable business phone system solution from Vonage, it is possible for small businesses to easily cut the cost of a critical component – a voice communication system. At the same time, these companies can also improve employee satisfaction as workers no longer have to contend with ever-rising commuting expenses. Why not get a free quote and see how much you can be saving with an affordable, hosted business phone system? When our customers first hear about our “no annual contracts” policy for our top-of-the-line business VoIP systems, it’s usually met with surprise. This is particularly true among customers who have been dealing with traditional copper-wire business phone solutions, which often require contracts that last at least a year or more. Expensive, lengthy contracts are business as usual for wire-based legacy systems. However, the cloud revolution has made the shackles of long contracts, expensive equipment and service call-outs a thing of the past. In short, the cloud is a business phone revolution. Why No Annual Contracts? We believe in our service and products. When you sign up for your cloud-hosted service with Vonage Business, we know you’re going to love it. We want our customers to stick around because they’re delighted with what we provide, not because we’ve trapped them in a long-term contract. Our features are top of the line. We’ve built a second-to-none phone system that’s feature rich, making it easy for your company to grow and succeed. Even our most basic packages come with over 40+ mission-critical features. We’re always developing new and exciting features and plug-ins for our customers – all hosted in the Vonage Cloud. Reliability is our specialty. Keeping your business running and on target is a primary concern, particularly when it comes to your phone system. Vonage Business’ cloud-hosted business phone system is one of the most reliable in the industry. From bad weather to unexpected emergencies, not even an internet outage can keep you from fielding your customer’s calls quickly and efficiently. Our customers save 30% or more on their bills.* Many business phone service providers, at first glance, appear to offer great savings. However, oftentimes this is because they lock you into a lengthy, multi-year service contract. Wondering why Vonage Business offers business VoIP services with no contracts? If you’re not happy with us, we don’t want to trap you into a huge commitment. It’s true – we offer no annual contract business VoIP that our 36,000+ customers use and love every single day. These thousands of business owners are working hard to build a business and we want to be their partner in success. More and more offices are choosing virtual phone systems to enable workers to stay connected no matter where they are. Vonage Business customers like 123 EDI and Reef and Rainforest chose a hosted phone service precisely so their talented employees can work remotely without ever feeling like they’re separated from the main company. A virtual phone set-up like the one provided by Vonage can not only unify your offices, it can also give you the presence of a much larger business while affording you a small business budget. “Work from Anywhere” Virtual phone systems are hosted “in the cloud” which means that you can access your technology wherever and whenever, as long as you have an Internet connection. If you’re the type of person who needs to travel frequently for conferences or tradeshows, you can easily connect to your business phone system via a softphone. You can even unplug your desk phone and take it with you, perfect for maintaining a business presence even when you need some quiet time at your mountain cabin or beach house. And if you have the type of business where your employees need to be on a call – but you don’t want to have to purchase an entirely new cell phone for them – our Vonage Business Mobile apps for iPhone® and Android™ work directly through the cell phone while giving the appearance that you’re calling from your desk. Big Business Presence Project Partners uses Vonage’s virtual phone system to connect its employees across the United States while giving the appearance that they’re all located in the same office. By setting up their phone system with the same area code, sales professionals can close deals while presenting a professional appearance. Transferring calls is easy, as employees can dial an extension just like they would if they were all sitting in the same office building. So if the Director of Operations in California needs to reach the Vice President of Sales in Boston, she can just dial his extension to forward a call, without having to ask the caller to hang up and dial an outside number. Bottom Line By choosing virtual phone systems, businesses are giving themselves a competitive advantage to be able to work anywhere, be more productive, and spend less money on monthly bills and maintenance. Isn’t it time you got a quote to see how using Vonage’s virtual VoIP solution can help power your business? Fill out the form on the left or get a quote to get started with our no-contract service. If you’re a small business, your options are often limited as compared to larger companies. Getting the latest technologies and the best tools are not always feasible for small businesses, and it’s sometimes difficult to stay afloat when you have a small budget and limited resources. Thankfully, a VoIP telephone system is a practical approach in saving money. Additionally, it offers many other features – similar to that of a land line, but at a fraction of the cost. At Vonage Business, we make our VoIP telephone systems affordable because we understand the financial pinches that your small business encounters from time to time. There are several benefits of our VoIP telephone system; it is our goal to open the lines of communication between you, your customers and your employees. Aside from the obvious advantage of being cost-effective, our systems are dependable and easy to use. Reliable and Consistent Our VoIP telephone systems from Vonage are among the most reliable in the industry. Our award winning service provides exceptional call clarity and quality. Low Cost: No matter the size of the business, every company looks to save money. But small businesses especially benefit from saving dollars. At a low, monthly flat rate, you and your employees can enjoy unlimited nationwide calling. Easy to Use: A VoIP telephone system is very similar to a traditional phone system, and the features are not difficult to use whatsoever. But unlike a traditional system, you can add on multiple lines as you need them just by getting more phones, there’s no hardware changes or system upgrades necessary. Business Features: Similar to a land line, Vonage’s VoIP telephone systems have many features that your business can benefit from. These features are part of the package – you don’t pay extra for them – and they include Caller ID, Call Waiting, Conference Calling, Three-way Calling, Voicemail to Email, Virtual Receptionist, and much more. VoIP Telephone systems also allow employees to work from anywhere, providing even more opportunities to save on overhead and commuting. Vonage helps small business reduce costs on communications, and be more profitable as a result. You’ll have a business grade VoIP telephone system for the fraction of the cost of a traditional system, and with no discernible difference in quality. So, why not get a free quote today to see how much you can be saving when you switch to a VoIP telephone system with Vonage? Starting a small business is no easy task. In addition to staying within budget, comparing prices on products and services is a must. At Vonage Business, we understand the challenges that small businesses face, which is why we cater exclusively to them. Our small business phone systems are reliable and full of powerful business features. Known as Voice over Internet Protocol (VoIP) phone service, our phone services are ideal for any business looking to cut down on expenses, without losing quality. The difference between our phones and traditional land lines is that ours operate via your company’s broadband connection, instead of copper phone lines. The difference is that phone service is delivered to you digitally, rather than electronically. Imagine being able to use your office phone virtually anywhere around the world. Vonage’s small business phone services have turned that vision into a reality. No more long distance charges and no more additional fees for extra features. Vonage charges a low, flat rate every month, so you know how to budget and what to expect. Included Features: The Admin Portal gives administrators complete control over their system, and gives end users control over their own individual telephone extension. The Web Portal is password protected, and Administrators login to a system-wide view of their account. Features and extensions can be administered quickly and easily from the portal. Employees get their own User Interface Web Portal that controls their own extension only. Employees can update voicemail settings, call forwarding settings, and view call history. Voicemail to Email is one of our most popular features and is included with every one of our small business phone systems at no extra charge. Checking your voicemail with this feature doesn’t even require access to a telephone. Each user can set the email address where voicemails should be sent. Then Vonage sends an mp3 or WAV file attachment to the email address, so that the user can listen to the voicemail from his or her computer. The Virtual Receptionist is a very powerful and professional feature that can make an impression on your callers before you even answer the telephone. The Virtual Receptionist is the phone menu for your system, and can answer calls and prompt callers with which extension to dial to reach a certain party or get certain information. You can customize your Virtual Receptionist to fit your company, and Vonage customers use it in a variety of ways. Companies can record and upload their own greetings or we can record them for you. You can set the feature to ring call groups for departments, go to individuals, give information such as hours of operation and directions, and inform callers of new services and products. This feature is available for all Vonage Business accounts, and even small companies with only a few employees can take advantage of the professionalism this feature presents to customers. Call Logs are an important feature for many businesses, in order to track phone usage, and for client billing purposes. Vonage’s business phone systems make call logs easy to access from the administrator web portal. The Call log gives you a report on the monthly call history on your system. The Dashboard is a live view of your entire telephone system. Account administrators can determine who has access to the dashboard. With the Dashboard you get a live view of every extension in the system; what extensions are in use, what number they are on call with, and the duration of the call. Extension to extension calls can be made directly from the Dashboard, by simply clicking on an extension. The Mobile App is available for Droid and Iphone smart phones. It allows administrators to manage their Vonage system from anywhere. They can view the Dashboard, change call forwarding settings, check voicemail and more. The Mobile App is just one more way that Vonage makes your business telephone more flexible. With Vonage’s small business phone systems, we match the features of a Fortune 500 phone system, but without the high price tag. We don’t sell our phone services to larger corporations or residences – your small business is our primary focus. In a troubled economy, it seems small companies often take the biggest hit. Vonage Business is determined to help keep them afloat by offering affordable telephone systems for small business. Less expensive than traditional land lines, our Voice over Internet Protocol (VoIP) phone system is the smart way to communicate. Low Cost, Low Overhead It’s important to choose a phone service that caters to your company’s individual needs – Vonage understands that. Our VoIP consultants listen to your small business needs and help you customize a plan that is best for you. Offering telephone systems for small business that operate over the Internet, as VoIP technology is far more cost-efficient and flexible than traditional phone lines. Many traditional phone systems require expensive equipment (and lots of it). In fact, some companies have to reserve a separate office just to host it. At Vonage, we host the equipment for you in the cloud, so you don’t have to bother with tangled wires and bulky machinery, or the cost of buying and maintaining physical equipment. All of the features of your phone system are delivered over your Internet connection. This means that upgrades to your phone system happen automatically, and changing your account is quick and easy from a user-friendly web portal. Mobility Advantage Vonage understands the importance of business travel. Aside from being feasible for your budget, our telephone systems for small business are flexible for your work needs. Customers love the plug-and-play aspect of VoIP technology. Simply plug your phone into an internet connection and your office phone is up and running … no matter where you are in the world, as long as there is a broadband connection. Your phone accesses your phone system via the cloud, and delivers all your phone system features seamlessly, as if you were in the office. Business-Class Features Our VoIP phones include business-friendly features – much like features found on a traditional phone system for a Fortune 500 company; however, you only pay a low monthly flat rate, for unlimited calling, and all the features you need are included at no extra charge. Caller ID, call forwarding, call waiting, conference calling, call hold and call transfer are just a few of the basic features. Telephone systems for small business don’t have to be expensive and cumbersome, thanks to cloud PBX systems from Vonage. Your business can benefit from big savings and increased functionality by harnessing the power and flexibility of a cloud phone system. Ready to learn more? Fill out the form on the left and a helpful VoIP agent will be in touch shortly! If you were born before the invention of cell phones, then it’s likely you remember the high price tag of long-distance calling and the unpredictability of a traditional phone bill. These days, land lines are becoming increasingly sparse, and cell phones have certainly made long-distance calling much more cost-efficient. Unfortunately, conducting business calls over a cellphone while you’re at the office can restrict calling functionality. Thankfully, VoIP is changing the way we view business communication. What is VoIP? VoIP, or Voice over Internet Protocol, is a process whereby analog audio signals are converted into digital data that is sent out via the Internet. At Vonage Business, our business IP phone system utilizes your connection to the Internet and allows you to make phone calls from a desk phone, just as you normally would. The difference is you don’t have to pay high long distance calling fees. What’s more, our VoIP software is continually updated and improved to ensure you get the best service and connection possible. Why You’ll Love It We get excited about our business IP phone systems. Why? Because our innovative technology has the capacity to revise all small business phone systems around the globe as we know them. It’s that groundbreaking. Vonage Business is constantly improving our service offering, and using improvements in technology to further unify your communications. Vonage’s new Desktop feature allows you to instantly see information about a caller collected from the Internet when your phone starts ringing. How Does It Benefit My Business? The standard phone system served its purpose years ago, but with the introduction VoIP, it’s likely that land lines will eventually be weeded out. Some of the advantages of a VoIP phone include the following: A business IP phone system is much more cost-effective than traditional phone systems. An IP phone can be plugged in and a call can be placed anyplace where there is a broadband connection, allowing you to work from anywhere. Unlike most traditional phone companies, our systems contain features that are included in your low monthly rate. A VoIP phone allows you to check your voicemail messages over the Internet or attach them in an email. Are you ready to find out more about how Vonage Business can bring the power of VoIP to your business? Fill out the form above, or call one of our knowledgeable and friendly salespeople at 1-877-862-2562 today. If you’d like more information on joining the VoIP revolution, you can also take a look at our Buyer’s Guide.