Successful small businesses don’t stay small forever, and when expansion opportunities come to light, they’re difficult to ignore. Office space, technology and even phone systems need to be reevaluated to accommodate new employees and growing demand for products and services. Thinking “Outside the Office” From a rapidly expanding sales force to new satellite offices or even offering employees the much-valued perk of being able to work from home, using a cloud-hosted business phone system allows for full office functionality from any location. By utilizing the Work from Anywhere feature, employees can simply plug in their IP phone at their location, or easily go mobile with the Vonage Business Mobile Apps. Managers and business owners can use features to view individual call times or monitor sales and customer service calls for any user, no matter where the location. Keeping an Eye on the Bottom Line Maintaining revenue streams and overall budget is one of the biggest priorities for small business. Fortunately, Vonage Business are specialists in providing the best business phone options to small and mid-sized businesses, including: No annual contracts. Vonage Business customers choose to stay because of the excellent, reliable service and affordability. Low-cost price plans. A range of plans and options are on offer to fit small business parameters. Top-of-the-line support. The system is easily self-managed through the Admin Portal, and our live customer and technical support pros are there when you need them. Preparing for Easy Future Expansion One of the downsides of selecting a traditional, copper wire telephone service is that adding new lines, moving offices or accessing important calls from outside the office is often difficult, time consuming and expensive. Technicians need to be called in for wiring and maintenance, causing downtime and lost revenue. With the Vonage business phone system, handling events such as adding a new line are easily addressed directly through the Admin Portal. To find out more about how Vonage Business can support small business, fill out the form for a no-hassle quote or call 1-877-862-2562 to speak to a friendly representative. As all business owners know, making savings where you can is one of the most crucial things you can do. However, cutting costs at the expense of successfully managing your business can actually do more harm than good. Fortunately, saving on your office phone system these days isn’t as difficult as you might imagine. By taking a look at technology such as cloud-hosted or VoIP service for your business phone needs, you can grab onto significant savings for your company. So where do you start? Ditch That Copper-Wire Service. One of the most traditional types of phone service is through copper-wire, and chances are this is the type of system you are already most familiar with. While these systems are considered fairly reliable, they also come with a host of drawbacks such as expensive equipment to purchase, technician set-up and call out fees and even a contract that can tie you down for several years. Most small to mid-sized businesses who opt for a copper-wire office phone system will likely find themselves with an enormous financial outlay, and very little chance of getting the customization that they require to run and grow their businesses. Move to the Cloud. Though the name might make you think it’s in the sky somewhere, cloud-hosted and VoIP systems are actually run via your high-speed internet. Providers, such as Vonage Business, host your office phone’s nerve center. This provides your business unrivaled access to new customizable features and dramatically reduced pricing. Compare, Compare, Compare. There are many VoIP office phone providers in the marketplace, but the quality of their products, customer support systems and pricing structures can vary. When you’re looking at the competition, ask yourself the following: Q: What kind of contracts are required? A: Vonage Business has no annual contracts. Ever. Q: What features are included in the plan? A: There are over 40+ standard features to help manage your business and increase your productivity with Vonage Business. Q: What kind of international rates can be expected? A: Vonage’s international rates are up to 75% lower than traditional carriers. Take a look at our rate calculator to find out more. What about costs? Cost might seem like the most important thing when searching for an office phone plan. However, it’s also essential to think of value alongside price. If targeting the lowest price means having to sacrifice top-notch customer and technical service or a less reliable business phone system, it could actually end up being detrimental to your bottom line. If you’re ready to see how Vonage Business can help cut your business phone bills, simply fill out the form above and one of our friendly reps will call you. When our customers first hear about our “no annual contracts” policy for our top-of-the-line business VoIP systems, it’s usually met with surprise. This is particularly true among customers who have been dealing with traditional copper-wire business phone solutions, which often require contracts that last at least a year or more. Expensive, lengthy contracts are business as usual for wire-based legacy systems. However, the cloud revolution has made the shackles of long contracts, expensive equipment and service call-outs a thing of the past. In short, the cloud is a business phone revolution. Why No Annual Contracts? We believe in our service and products. When you sign up for your cloud-hosted service with Vonage Business, we know you’re going to love it. We want our customers to stick around because they’re delighted with what we provide, not because we’ve trapped them in a long-term contract. Our features are top of the line. We’ve built a second-to-none phone system that’s feature rich, making it easy for your company to grow and succeed. Even our most basic packages come with over 40+ mission-critical features. We’re always developing new and exciting features and plug-ins for our customers – all hosted in the Vonage Cloud. Reliability is our specialty. Keeping your business running and on target is a primary concern, particularly when it comes to your phone system. Vonage Business’ cloud-hosted business phone system is one of the most reliable in the industry. From bad weather to unexpected emergencies, not even an internet outage can keep you from fielding your customer’s calls quickly and efficiently. Our customers save 30% or more on their bills.* Many business phone service providers, at first glance, appear to offer great savings. However, oftentimes this is because they lock you into a lengthy, multi-year service contract. Wondering why Vonage Business offers business VoIP services with no contracts? If you’re not happy with us, we don’t want to trap you into a huge commitment. It’s true – we offer no annual contract business VoIP that our 36,000+ customers use and love every single day. These thousands of business owners are working hard to build a business and we want to be their partner in success. The world’s mobile working population now numbers well over 1 billion people – and that number isn’t standing still. That’s a lot of workers on the move! In the America’s region, according to an IDC study, North America has the largest number of mobile workers, with 75% of the workforce mobile in 2010. Across the America’s region, the number of mobile workers will grow from 182.5 million in 2010 to 212.1 million in 2015 (IDC Study, Worldwide Mobile Worker Population 2011-2015 Forecast). Of course, that comes as no surprise to business owners. Mobile access – both anywhere and anytime – is an imperative to success for today’s small to medium-sized businesses (SMBs). For many business owners and employees, their mobile device has become an “pocket office,” enhancing productivity and freeing them to take their business wherever they go – whether that’s driving to an important sales meeting, working from home or even going on a family vacation. When you can’t stay in the office, you take the office with you. 1. iPhone and Android Apps Say you left the office for vacation, but forgot to adjust the settings on your handset before you left. No worries! With helpful mobile apps for iPhone and Android, you can configure your Never Miss a Call settings, check voicemail, make calls, and view a complete call log – accessibility at your fingertips, no matter where you are. And every call you make comes from your office number, making it appear as though you’re at your desk. 2. Voicemail to Email Tired of calling multiple voicemail boxes to retrieve messages when you’re out of the office? Now you can leave all that behind. With Voicemail to Email integration, you can receive voicemails as email attachments to your email inbox. When a message comes in, you can receive the voicemail as an attachment (.wav or mp3 file format). Just click to listen to your message(s) from your laptop or mobile device. 3. Voicemail to Text Transcription Say you’re in a meeting and see that a voicemail has been left for you – but can’t step out to listen to it. With Vonage Busines, you can visually “see” your voicemails when you receive them through our Voicemail to Text service. You can quickly and easily have your voicemails transcribed to text and sent right to your email or mobile device. Even if you’re in a meeting, you can scan messages, determine whether follow-up is needed and respond accordingly. 4. Online Portal When you’re across the country at a conference or working in a coffee shop after a client meeting, Vonage’s Admin Portal makes managing your account and viewing the real-time status of coworkers’ phone lines a breeze. Set permissions for Auto Attendants, revise voicemail MP3s, pay bills, manage extensions, and so much more. And your employees have access to their very own user portal where they can manage voicemails, Never Miss a Call settings and more. 5. Never Miss a Call Set Call Forwarding rules, enable Simultaneous Ring or set Follow Me permissions to ensure that you, well, never miss a call! It’s a free and easy way to make sure you always stay connected, and it works with your home phone and cell phone for maximum convenience. Are You Moving Forward – Or Running In Circles? Mobility is more than just motion. Businesses must offer effective mobile solutions for their employees – mobility is a way of life today. Many workers use their mobile devices for their business and personal lives. They need the ability to distinguish between calls, control which calls they take and when, and decide how to manage calls. It takes more than an ordinary phone service to do all that. Vonage’s business VoIP phone service has the business intelligence you need built right into the system. Vonage gives you the power to conduct business anywhere, anytime – and gives your employees the flexibility they need to juggle the competing demands on their time. Isn’t it time you get mobile with Vonage Business? Find out how Vonage can help your business – call us today at 877-862-2562. Cost Effective, Flexible and Easy New lines are easily added to your business phone system, and there is no hardware to maintain on your end. All of your lines will be updated with the latest software and features with no hassle to you or your business. A Healthy Bottom Line Perhaps the number one reason businesses decide to switch to Vonage’s multi-line phone system is due to its extremely low cost. For one flat fee per user, you can save between 50% – 85% percent over a standard phone system. And for many businesses, both small and large, that’s tough to argue with. The Flexibility to Grow Vonage Business offers no annual contract hosted service. This means that you simply subscribe to our service, and there are no installation fees. There isn’t even any equipment to buy or lease, except for the phones themselves. Our goal is to help small businesses grow, because when you succeed, so do we. You’re Always in Charge New lines are easily added to your phone system, and there is no hardware to maintain on your end. Your entire system is customizable from a user-friendly web portal that gives you total control over your multi line phone system and account. You can change voicemail greetings, phone menus, and virtual receptionists from the Admin Portal. We’ve designed it to be as user-friendly as possible, however if you still need help, our knowledgeable customer care team is happy to assist you with any changes. Want to know more about how Vonage Business can improve on your current phone system? Fill out the form today for a no-hassle quote! Starting a small business is no easy task. In addition to staying within budget, comparing prices on products and services is a must. At Vonage Business, we understand the challenges that small businesses face, which is why we cater exclusively to them. Our small business phone systems are reliable and full of powerful business features. Known as Voice over Internet Protocol (VoIP) phone service, our phone services are ideal for any business looking to cut down on expenses, without losing quality. The difference between our phones and traditional land lines is that ours operate via your company’s broadband connection, instead of copper phone lines. The difference is that phone service is delivered to you digitally, rather than electronically. Imagine being able to use your office phone virtually anywhere around the world. Vonage’s small business phone services have turned that vision into a reality. No more long distance charges and no more additional fees for extra features. Vonage charges a low, flat rate every month, so you know how to budget and what to expect. Included Features: The Admin Portal gives administrators complete control over their system, and gives end users control over their own individual telephone extension. The Web Portal is password protected, and Administrators login to a system-wide view of their account. Features and extensions can be administered quickly and easily from the portal. Employees get their own User Interface Web Portal that controls their own extension only. Employees can update voicemail settings, call forwarding settings, and view call history. Voicemail to Email is one of our most popular features and is included with every one of our small business phone systems at no extra charge. Checking your voicemail with this feature doesn’t even require access to a telephone. Each user can set the email address where voicemails should be sent. Then Vonage sends an mp3 or WAV file attachment to the email address, so that the user can listen to the voicemail from his or her computer. The Virtual Receptionist is a very powerful and professional feature that can make an impression on your callers before you even answer the telephone. The Virtual Receptionist is the phone menu for your system, and can answer calls and prompt callers with which extension to dial to reach a certain party or get certain information. You can customize your Virtual Receptionist to fit your company, and Vonage customers use it in a variety of ways. Companies can record and upload their own greetings or we can record them for you. You can set the feature to ring call groups for departments, go to individuals, give information such as hours of operation and directions, and inform callers of new services and products. This feature is available for all Vonage Business accounts, and even small companies with only a few employees can take advantage of the professionalism this feature presents to customers. Call Logs are an important feature for many businesses, in order to track phone usage, and for client billing purposes. Vonage’s business phone systems make call logs easy to access from the administrator web portal. The Call log gives you a report on the monthly call history on your system. The Dashboard is a live view of your entire telephone system. Account administrators can determine who has access to the dashboard. With the Dashboard you get a live view of every extension in the system; what extensions are in use, what number they are on call with, and the duration of the call. Extension to extension calls can be made directly from the Dashboard, by simply clicking on an extension. The Mobile App is available for Droid and Iphone smart phones. It allows administrators to manage their Vonage system from anywhere. They can view the Dashboard, change call forwarding settings, check voicemail and more. The Mobile App is just one more way that Vonage makes your business telephone more flexible. With Vonage’s small business phone systems, we match the features of a Fortune 500 phone system, but without the high price tag. We don’t sell our phone services to larger corporations or residences – your small business is our primary focus. If you were born before the invention of cell phones, then it’s likely you remember the high price tag of long-distance calling and the unpredictability of a traditional phone bill. These days, land lines are becoming increasingly sparse, and cell phones have certainly made long-distance calling much more cost-efficient. Unfortunately, conducting business calls over a cellphone while you’re at the office can restrict calling functionality. Thankfully, VoIP is changing the way we view business communication. What is VoIP? VoIP, or Voice over Internet Protocol, is a process whereby analog audio signals are converted into digital data that is sent out via the Internet. At Vonage Business, our business IP phone system utilizes your connection to the Internet and allows you to make phone calls from a desk phone, just as you normally would. The difference is you don’t have to pay high long distance calling fees. What’s more, our VoIP software is continually updated and improved to ensure you get the best service and connection possible. Why You’ll Love It We get excited about our business IP phone systems. Why? Because our innovative technology has the capacity to revise all small business phone systems around the globe as we know them. It’s that groundbreaking. Vonage Business is constantly improving our service offering, and using improvements in technology to further unify your communications. Vonage’s new Desktop feature allows you to instantly see information about a caller collected from the Internet when your phone starts ringing. How Does It Benefit My Business? The standard phone system served its purpose years ago, but with the introduction VoIP, it’s likely that land lines will eventually be weeded out. Some of the advantages of a VoIP phone include the following: A business IP phone system is much more cost-effective than traditional phone systems. An IP phone can be plugged in and a call can be placed anyplace where there is a broadband connection, allowing you to work from anywhere. Unlike most traditional phone companies, our systems contain features that are included in your low monthly rate. A VoIP phone allows you to check your voicemail messages over the Internet or attach them in an email. Are you ready to find out more about how Vonage Business can bring the power of VoIP to your business? Fill out the form above, or call one of our knowledgeable and friendly salespeople at 1-877-862-2562 today. If you’d like more information on joining the VoIP revolution, you can also take a look at our Buyer’s Guide. Whether you’re just starting up your business or are a long-standing player in your industry, getting your phone system right is an essential element to your success. Not only is it key for employee communication, but it’s also a customer’s direct route to interacting with your business. When it comes to giving your company a competitive edge, a digital phone system can truly be the most efficient and economical answer. How Does It Work? You may have heard terms such as VoIP, cloud-based phones or read about the concept of digital phone systems – but what does it all mean? Essentially, Vonage Business uses the power and speed of the Internet to create a reliable and effective phone network. By hosting the system in the cloud, your business has the opportunity to enable features that were never before possible. Future-Proofing Your Business A reliable phone service in your business is key – but a software solution that only improves with time is even better. While Vonage Business comes pre-loaded with over 40 mission-critical features to help you manage your calls professionally and effectively, you’ll have access to the latest updates and features as they’re released through the Vonage Cloud. It’s a smart solution for the ever-changing business landscape. Making the Switch Though going digital does involve cutting edge technology, making the jump to our digital phone system couldn’t be easier. Vonage Business’ plug and play systems mean you can be up and running before a traditional copper-wire provider could have dispatched a technician. Additionally, as your business grows, your phone system can grow with it – all easily managed through virtually. No need for expensive equipment or delays to your business. To find out more about what Vonage Business can do for you, fill out the form for a no-hassle quote or call 1-877-862-2562 to speak to a representative. Are you using your business phone system for more than just making and receiving phone calls? Did you know that the reporting and analytics tools you get with VoIP service can actually help you measure call volumes, report on call times and even gauge the efficiency of marketing programs? Here are some examples of how Vonage Business customers use the features in the Admin Portal to track ROI with their VoIP phone system. View Individual Call Times With the User Summary in the Admin Portal, authorized account holders can actually look into an individual extension’s talk time from a customizable time period. You can view the amount of total calls, inbound calls, outbound calls and intra-PBX calls between departments. By exporting this data to a spreadsheet, your business phone system can actually help you research the amount of time spent on a call. This feature is great for measuring employee improvements or making assessments about training impacts. Track Marketing Calls Within the Admin Portal, you can view call statistics for Call Groups and Call Queues. Let’s say that you’re an e-commerce company who uses a geo-targeted number for your new market in Phoenix, Arizona. You want to measure the results of the marketing campaign by looking into the number of inbound calls that came into your Sales call queue via this number. By exporting your data for your Sales queue, you can open a spreadsheet and filter to search for the full number or extension of your custom marketing phone number. If only thirteen calls came in over a full month, this data might help you decide to discontinue a local campaign, or it might influence your decision to move resources to another geographic market. Company Summary Let’s say that you decided to move to a VoIP business phone system to integrate with CRM plugins to cut down on call time. Your service departments have been flooded with installation requests, and you’re hoping that your new phone system has made an improvement to the customer experience. By using the Company Summary function in the Admin Portal, you can export all data or just the “Average Talk Time” column to a speadsheet to measure month over month trends. It’s a great way to measure the results of training programs and it also gives you insights into how your team is performing to either reward your team or reinvest in policies and procedures. Interested in finding out how a Vonage VoIP business phone system can help improve your performance? Get a free quote today and ask one of our helpful VoIP reps about other ways you can use the reporting tools to measure success. January 14 2013 ArchivesUnless you frequently make changes to your phone system, you probably don’t log on to the Vocalocity User Portal too often. In fact, if you only log on once or twice a year, you might have forgotten your password. The good news is that resetting your password is easy and you can do it all by yourself in just a few minutes. Are you an administrator who needs to change the password for your employees? Check out our full Support post on how to reset passwords with the Admin Portal. How to Reset Your Vocalocity Password (End-Users) Go to the User Portal at http://my.vonagebusiness.com Click “Forgot your password?” Enter your Vocalocity username and click “Submit” Then, answer your secret question If you don’t remember the answer you will have to ask the Vocalocity administrator at your office to reset the password for you After successfully answering your secret question, our system will generate a temporary password and email it to you Then, just log in to the User Portal with your temporary password and change it to something (and secure!) that you’ll remember Looking for information on how to change your temporary password? View our Support entry on passwords for more details Tips on Password Security Don’t reuse a password that you use for other accounts Try to use a combination of letters and numbers between 8-12 characters Avoid using simple words that you would find in a dictionary – certainly don’t use the word “password” Try not to use a combination of words or letters that are personally identifying, like your address or birthday (i.e., mainstreet0570) but be sure to choose something that you’ll remember DO create a complex, misspelled sentence with a combination of numbers, characters and letters (i.e., if you only think you’ll remember your street and birthday, try to make it more secure, like: M@nStrT05?70) Try using an online password checker like Microsoft’s to check if your password is strong And if you want to be REALLY secure, set a reminder on your calendar to change your password every few months About Dave MorrisDave is a content strategist and writer at Vonage Business Solutions, working with teams across the company to build communication programs that enable our customers and assist our prospects. He enjoys living in Atlanta and is an avid gardener, restaurant enthusiast and live music fan.