5 24/7 Customer and Technical Support
Cloud-based phone systems are managed virtually, instead of on-site at the business location. So, if customers should ever experience technical difficulties, they can simply contact the provider and have the issue corrected virtually and quickly. Companies like Vonage also have customer service representatives available for consultation or how-to instruction. It’s an efficient service model for customers, and it allows the provider’s service teams to spend more time helping customers master the many features and nuances of their business VoIP system.