No wonder so many top tech solution providers use the ConnectWise® IT business management platform. It’s helped many companies achieve greater operational efficiency and accountability. So, if you like that, we think you’re going to love this:
Now you can integrate your ConnectWise account with your Vonage Business phone service using Vonage® for ConnectWise®, powered by gUnify™. With this cloud integration, you can automatically log incoming and outgoing call data, capture the user’s call notes, and record this information within ConnectWise. It’s a tool you have to see to believe.
ConnectWise Integration Features:
- Click to Call. Click to dial any number appearing in a Google Chrome™ browser and connect the call through the Vonage Business number.
- Automated Call Logging. Automatically log all incoming and outgoing calls from Vonage Business numbers to ConnectWise.
- Incoming/Outbound Screen Pop. See incoming screen pops on your computer monitor with “decline” and “send to voicemail” options; call-in progress screen pops with “end call” or “open call log window” options; and missed call screen pops with “call back” or “call back and open call log window” options.
- Call Note Taking. Easy-to-use note taking for all inbound and outbound calls, recorded in ConnectWise.
- Quick-Add Phone Numbers to ConnectWise: Unrecognized numbers can be added to a new or existing contact.
- Administrator Role for Company-Wide Features. Admins can enable features to the company: automatically open call log window with inbound calls, minimum character limits in call notes, and customizable call noting subject structure.
- Quick Access to Missed Calls and Calls Not Logged: The “Call History” tab in the Vonage Panel allows users to quickly view and act on missed calls, or to view and note calls that were placed and received while away from the office.
Customers can activate this integration within their Admin Portal (“Manage Your Services”) or by calling Customer Care. More details on adding services are available on our Support Website. Note: Using this integration requires a Google Chrome® browser v25.0 or higher, an active Vonage Business account and a ConnectWise account.