All supported phones come with the ability to place a call on hold. Simply find the hold button on your desk phone and your caller will remain on the line.
Also take advantage of Music on Hold allowing you to create custom recordings of either voice prompts or music so that your callers will have informative content to listen to while on hold.
With Call Queues, you can customize prompts. Prompts play in between your custom hold music at various intervals. You set the prompt order, the number of times the prompt plays, and the time in between prompts.