Barb Morgin is the Owner of Morgin Homes, a realty firm located in Northwest Indiana. She is the President of her business and required a phone system that was flexible enough to allow her to work from the office and on the road.

When Barb Morgin started out, she was using a traditional phone company to provide her phone service. The long distance rates were high and she didn’t get much out of the service that enhanced her business.

Traditional phone companies are built on old technology that cannot provide the features that hosted VoIP can. With traditional phone service, any kind of advanced features requires a costly investment in hardware and equipment.

The number one reason Morgin switched to Vonage Business was the features included with business VoIP service. Vonage Business built in features are all hosted on our servers and delivered over the internet. All of Barb’s call forwarding settings are controlled from a user friendly web-portal. She can customize her extension so that she can always be in touch with her clients. Everything she needs is included in the low flat monthly rate, with no equipment to buy or upgrade.

Call forwarding allows potential clients to reach Barb even when she is out of the office. Instead of juggling with cell phone numbers for herself and other agents, clients can call the main company number.

“I need to be out of my office to make money, and with this economy, I have had to work without a secretary so this system gave me the ability to be reached where ever I may be.”

The Virtual Receptionist can direct their call to the appropriate extension, and Barb’s settings forward her extension number to her mobile phone. If a client reaches her but needs to speak to another agent, Barb can even transfer calls from her mobile phone.

“I needed a system so it would forward to where ever I am. I don’t make money sitting in my office.”

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