MI Value Pros provides real estate field services to the mortgage industry including property preservation, inspections and appraisals in Western and Northern Michigan. The company was founded in 1998, and as it has expanded, it has sought innovative technological solutions to support its growth.

Christie Bond, an Owner of MI Value Pros states, “[Vonage Business] provides every single feature needed to promote our business as a professional and organized company for less than half of the cost of our former basic land line with no features. We are able to route the ‘important’ calls or new orders to a live person through the call forwarding feature.”

Christie focuses on addressing her clients’ needs immediately, and enjoys how she can filter less critical calls into a voice mailbox that can be tended to at a later, more convenient time. She also values the ability to manage business from the office or out in the field using the Virtual Receptionist – a feature that’s included for free with every Vonage Business account, and is a powerful and professional feature for small businesses.

According to Christie, “Our customers often do not even realize they are speaking to me on my cell phone in my car. The Virtual Receptionist sounds as if they are phoning a large multi-line complex.”

For the staff members at MI Value Pros, being able to route calls to the appropriate agent or into voicemail for non-critical issues allows them to work more efficiently. Retrieving and reviewing voicemail messages online is invaluable as most of their time is spent out in the field and away from the office. Vonage Business Voicemail to Email feature delivers an MP3 copy of the voicemail directly to the email of the recipient for easy listening from a computer.

To Christie, these types of features give her company a big boost in productivity while enabling them to maintain a high level of customer service. “[Vonage Business] allows us to remain a small, local, family run company while projecting to our large national clients that we take business seriously.”

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