Alexis Hunter Group is a family-owned, independent insurance agency with two full-time and several part-time employees. In business for over 30 years, the agency offers all forms of insurance and represents a variety of insurance companies from large international carriers.

Phone System Challenges

The company previously used a Samsung PBX phone system which was not working out for them, according to Christopher Zavawski. “You needed a Master’s degree in engineering to program the darn thing,” he said. Among his major concerns when looking to switch to another phone service were having a system that was easier to use, with a lower cost and support personnel with whom he could communicate easily.

Success with Vonage Business

Zavawski said he made the switch to Vonage Business based on the flexibility of features, the savings and customer support.

By switching to Vonage Business, Zavawski found that and more, including all the phone system features expected in big company phone systems, but at a fraction of the cost. Since Vonage owns its own hosted PBX technology all of these features are available, consistently and reliably, to help small businesses compete with larger firms. Vonage Business also allowed him to be more mobile in doing business. It allowed him to “cut the ‘cord’ to my office desk,” he said. “Now wherever I am, so is my office.” All these features came at a cost significantly lower than his previous service. He is receiving Vonage Business at about a half of what his company was paying with Verizon and an E-fax service, but with much greater reliability, he said.

Zavawski’s favorite features include Paperless Fax, Never Miss a Call and Voicemail to Email. He is also impressed with the overall quality he receives from Vonage Business.

“Voice quality is very good. Support is excellent – fast, friendly and knowledgeable.”

How would he describe how Vonage Business has improved the overall efficiency and service over his old phone system?

“There’s no comparison to Verizon’s old, ancient Custo-Pak services,” he said, comparing them to services from the 1980s at 2011 prices. “[Vonage Business] has really added to our bottom line. And in this economy every penny helps.”

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